JOB TITLE: TAX SYSTEMS OPERATIONS SPECIALIST

JOB CODE: 01265

SERIES NATURE OF WORK: The Tax Systems Operations Specialist job series describes work in designing business processes and configuring enterprise software for the Department of Revenue’s integrated tax systems.

DEFINITION: This is technical and analytical work in the review and redesign of business processes and the design and configuration of enterprise software for the Department of Revenue’s integrated tax systems.

An employee in this job is a member of a tax systems operations team involved in planning and redesigning business processes and designing and configuring enterprise software for specific taxing areas. Work involves assisting in conducting operational research studies and reviewing and analyzing business processes, determining the most appropriate way to meet the business process needs using enterprise software, developing detailed functional specifications for customized changes to the enterprise software, and coordinating changes to integrated tax systems with other tax systems operations teams; providing tax expertise to information systems staff to ensure that integration, design, application requirements, and tax process needs are met; providing technical assistance and training to end users by assisting in analyzing and resolving system related problems; and participating in the review of legislation, contracts, or regulations to determine how changes will impact tax processes and the integrated tax systems. A significant aspect of this work involves developing test scripts and executing various tests to ensure that changes to the systems work properly and do not have unforeseen effects on other taxing areas or systems. Work is assigned by an administrative supervisor and is closely reviewed for effectiveness and satisfactory completion of assignments.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Serves as a member of a tax systems operations team such as taxpayer management, returns processing, taxpayer accounting, case management, or collections to redesign business processes and design and configure software for the department’s integrated tax systems.

• Reviews comparisons of current business processes with the best practices of the enterprise software to determine where business process or system changes are necessary.

• Configures the enterprise software to support department business processes.

• Participates in coordinating system changes to determine the impacts of changes on other taxing areas.

• Assists in writing detailed functional specifications that describe custom changes to the enterprise software that are necessary to support the department’s business processes.

• Prepares, develops, executes, and validates testing for system implementations.

• Prepares test scripts and executes various tests to ensure that tax systems are working properly based on current and proposed business processes.

• Provides technical assistance to agency staff in the analysis and resolution of problems that relate to the enterprise software.

• Makes recommendations on the most appropriate way to incorporate business processes into the system.

• Participates in the review of legislation, contracts, or regulations to determine the impact on business processes and identifies how to incorporate the changes within the enterprise software.

• Collects and analyzes data from other states that have integrated tax systems and makes recommendations to improve existing processes and procedures.

• Prepares training materials and scenarios and conducts training for end users.

• Performs the full range of supervisory duties.

• Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the principles and practices of tax administration.

• Knowledge of tax systems.

• Knowledge of systems analysis principles, practices, and techniques.

• Knowledge of business process analysis methods and techniques.

• Ability to read and interpret legislation and regulations applicable to tax operations.

• Ability to analyze facts and devise solutions to problems.

• Ability to identify technical problems and recommend solutions.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively in writing.

• Ability communicate effectively orally.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of an employee performing the work of this job at the full performance level. These may not be evaluated by the State Civil Service Commission or used for Civil Service examination purposes and are not position-specific performance standards.):

• Knowledge of enterprise software from a tax administration business perspective.

• Knowledge of the Department of Revenue’s business processes.

• Ability to work independently.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Five years of professional work in a tax business operations area;

or

• One year of professional work in a tax business operations area, and a bachelor’s degree in business management, accounting, information systems, or a related field;

or

• An equivalent combination of experience and training.