Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
01391 10 ST A3 N 730-01 05/31/2017
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JOB CODE: 01391

DEFINITION: This is professional administrative and managerial work assisting in directing the activities of the Bureau of Process Reinvention, Innovation, and Strategic Management (PRISM) in the Department of Revenue.

The employee in this job assists in directing the planning, development, and implementation of business processes to define application requirements for the department’s integrated tax systems in the areas of system functionality, quality, integration, security, and data governance. Work involves planning, organizing, and overseeing staff and resources in support of the business aspects of modernization projects; evaluating project effectiveness in meeting the established modernization goals; directing operational studies of business processes; providing direction pertaining to the development of business processes and functional specifications; and reviewing, analyzing, and interpreting tax legislation for impacts to tax programs and bureau functions. Work also involves recommending and updating department policies; overseeing and participating in the redesign of business processes; approving the design and redesign of the configuration and customization of modernized systems to ensure they meet business process design and application requirements; and overseeing and participating in systems testing and defining data conversion and reporting requirements and roles for systems security. Supervision is exercised over a Senior Tax Systems Operations Specialist and other professional and technical staff. Work is performed with considerable independence and is subject to review by the PRISM Director through conferences, reports, and conformance to program goals and objectives.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Supervises a professional staff engaged in managing all aspects of departmental modernization projects to ensure the requirements of tax laws and regulations are effectively incorporated and that modernization projects align with department business strategies.

• Plans, develops, and oversees the design and implementation of the agency’s data governance strategies and practices.

• Defines the scope and priorities for developing, deploying, and improving data management standards, policies, and processes to enhance the quality and completeness of agency data.

• Defines key risk indicators for data management and ensures compliance with data related policies, roles and responsibilities, and standards.

• Validates application requirements to ensure they meet overall business needs, are within project scope, and are internally consistent.

• Collaborates with business and technical team members and users to confirm that integration requirements are identified, incorporated into project plans, and are being met.

• Participates in defining roles for systems security.

• Analyzes and interprets tax legislation for impact to tax programs and integrated tax systems.

• Provides direction pertaining to the development of business processes and functional specifications and validates business process designs.

• Oversees the development and preparation of training materials related to new business processes and ensures the relevancy of all content.

• Interprets rules, regulations, policies, procedures, standards, and objectives of modernization projects.

• Reviews and analyzes reports, correspondence, and memoranda to determine work being performed, project trends, and project effectiveness.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of tax programs, procedures, and policies.

• Knowledge of tax systems.

• Knowledge of the principles and practices of project management.

• Knowledge of the principles and practices of employee supervision.

• Ability to analyze and interpret tax legislation.

• Ability to analyze statistical reports.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

• Ability to establish and maintain effective working relationships.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of an employee performing the work of this job at the full performance level. These may not be evaluated by the State Civil Service Commission or used for Civil Service examination purposes and are not position-specific performance standards.):

• Knowledge of the methods and techniques used in developing and evaluating tax programs.

• Knowledge of the methods and techniques used to analyze proposed legislative changes to identify impacts on tax programs.

• Knowledge of the methods and techniques used in project evaluation.

• Knowledge of business analysis principles, practices, and techniques.

• Ability to present policy recommendations in a form conducive to program modifications and development.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Six years of professional tax program experience including two years of supervisory experience, and a bachelor’s degree;


• An equivalent combination of experience and training which includes two years of supervisory experience in a tax program