07/29/2011 01548

INFORMATION TECHNOLOGY MANAGER 3

DEFINITION: This is highly responsible administrative work in directing the full range of information technology programs in a Commonwealth agency.

An employee in this job directs an information technology organization or information technology functions with the most diverse and complex information technology resources and operating and business requirements. Work is differentiated from the Information Technology Manager 2 based on the size and complexity of the information technology resources managed and the direct supervisory and managerial responsibilities over Information Technology Managers 2. Work is characterized by managerial responsibilities over multiple organizational entities engaged in Commonwealth-wide high impact information technology functions such as applications development, technical services, network administration, data or database management, information technology security or information technology policy and planning. A significant aspect of the work involves planning, organizing and directing information technology personnel and resources in support of the organization’s programs; selecting, developing and utilizing management and support staff to maintain operational efficiency; and providing direction in the operation and maintenance of an organization's information technology resources. Work also includes managing budgetary activities, formulating information technology objectives and strategic plans, directing planning and developmental activities, assessing hardware and software products, negotiating and managing vendor contracts and coordinating information technology resource acquisition. Critical aspects of the work involve providing expert advice and guidance to the Commonwealth's and the organization's leadership and executives on capabilities and limitations of available information technology and providing expertise and leadership in high impact Commonwealth-wide initiatives. Information technology priorities are established in consultation with the agency chief executive or designee. Work is performed independently using initiative and judgment in managing the information technology resources. Work is reviewed for effectiveness through periodic reports, conferences and achievement of organizational objectives by an administrative supervisor.

EXAMPLES OF WORK: Plans, organizes and directs the analysis, design, development, implementation and operation of information systems in support of organization needs.

Directs and manages the development, maintenance, evaluation and execution of the organization’s strategic information technology plan.

Advises and recommends information technology and management strategies and serves as the organization’s internal and external contact with respect to information technology.

Develops and administers information technology policies, guidelines, and hardware/software standards; organization-wide architectures; and establishes priorities for systems development.

Consults with executives and program managers to determine information systems priorities and requirements and develops data processing objectives to meet user needs.

Serves as project manager for organization-wide systems development efforts and directs and supports multiple information systems development project teams.

Directs and administers fiscal resources to provide the organization with responsive systems consistent with objectives and funding levels.

Directs the establishment of priorities for high impact information technology initiatives and projects, develops cost estimates, determines staffing requirements, develops work plans and timelines, monitors project status, and oversees implementation.

Directs the development of policies and procedures regarding the organization's information technology infrastructure consistent with Commonwealth standards.

Directs consultation with users to discuss software and hardware needs, to assess existing hardware and software, and directs surveys of proposed modifications to support the overall departmental information technology infrastructure.

Directs the preparation of specifications for the acquisition of hardware, software, and services and oversees the contractor's work to ensure compliance with contract specifications.

Directs the review of new or expanded information systems, design concepts, specifications, plans, contracts and other documents related to information technology resources.

Directs and coordinates information technology technical support, security, planning, disaster recovery, contracted services, acquisition, implementation, maintenance, training, and operational functions for the organization.

Researches new technologies for enhancement to the organization's information technology infrastructure.

Monitors overall operational efficiency and initiates projects to improve performance.

Directs all information technology support services provided by contracted vendors, maintains coordination, and performs quality assurance measures.

Provides consultative guidance and direction to management on the utilization and capabilities of the organization’s information technology resources.

Prepares progress reports to inform management of project development and deviations from objectives and consults with specialist or technical personnel to solve difficult problems.

Directs the resolution of information technology issues and problems.

Maintains currency with technology in order to make recommendations to management on the technological direction of the organization's network infrastructure.

Performs the full range of supervisory functions.

Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of information technology concepts and practices.

Knowledge of information technology project management principles and techniques.

Knowledge of techniques utilized in systems analysis and design and network, security, data and database administration.

Knowledge of concepts, characteristics and capabilities of information technology hardware and software.

Knowledge of developments in systems analysis and application development, management information systems, data and database management, network administration, inter/intranet technologies, information technology security and technical support and operational activities.

Knowledge of hardware, software, and services acquisition and contract management processes and procedures.

Knowledge of information technology strategic planning concepts.

Knowledge of budgetary processes and procedures.

Knowledge of the principles and practices of effective supervision.

Ability to read, analyze, and interpret written documentation and technical materials.

Ability to analyze business processes.

Ability to analyze information in order to diagnose and troubleshoot technical problems.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: One year as an Information Technology Manager 2;

                                                                                                                                                                         or

Five years of technical information technology experience including two years of managerial information technology work, and a bachelor’s degree;

                                                                                                                                                                         or

An equivalent combination of experience and training including two years of managerial information technology work.