03/20/1998 01966

CONTRACT COMPLIANCE REPRESENTATIVE, OIT

DEFINITION: This is responsible professional work involving ensuring contract compliance and service delivery by vendors providing outsourced data center services.

Employees in this class are responsible for developing and implementing systems for measuring vendor performance and resolving problems involving non-performance. This involves developing performance measures, developing and maintaining tracking and reporting systems to monitor vendor performance, conducting performance audits, recommending solutions to non-performance problems, advising agencies on contract requirements and other duties and responsibilities related to contract compliance. Contract Compliance Representatives have extensive interaction with agency representatives, vendor personnel, Customer Services Representatives and Technology Consultants on vendor performance and contract compliance issues. Work is performed under the general direction of the Contract Compliance Division Chief and is reviewed for overall effectiveness in ensuring contractors compliance and performance in delivery of data center services to client agencies.

EXAMPLES OF WORK: Develops measures for vendor contractor performance in the provision of outsourced mainframe and mid-range computer operations and technical support services. Updates metrics for performance measurements as required.

Develops or assists in developing sanctions and procedures to be followed for non-performance of vendors. Evaluates the effectiveness of outsource contract provisions, advises contractor personnel of deficiencies, develops action plans to remedy non-performance and negotiates solutions to non-performance with vendors.

Conducts performance audits to determine vendor contract compliance.

Recommends or initiates actions to correct any findings of non-performance.

Develops and assists in the development, implementation and maintenance of tracking and reporting systems for monitoring contract compliance and vendor performance. Prepares reports on vendor contract compliance.

Recommends and administers changes to outsource contracts. Also recommends changes to contracting and contract administration procedures.

Responds to agency questions regarding the administration of outsource contracts and vendor performance issues.

Consults with Customer Services Representatives and Technology Consultants regarding measuring vendor performance and solving performance and service delivery problems.

Employees in this class may participate in the performance of their subordinates work consistent with operational or organizational requirements.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the operation, capacity and capabilities of mainframe and mid-range computer systems.

Knowledge of current developments in data center computing and management information systems.

Ability to learn and apply Commonwealth procedures and regulations and standard business practices related to the fiscal management of contracts.

Ability to develop appropriate performance measures based on technically complex data center services contract requirements and specifications.

Ability to evaluate data center services vendor performance against performance measures and develop solutions to non-performance and non-compliance problems.

Ability to develop effective working relationships with contract vendor, agency and other professional personnel.

Ability to communicate effectively orally and in writing to include the preparation and presentation of oral and written reports.

Ability to make decisions in a timely manner.

MINIMUM EXPERIENCE AND TRAINING: Three years of supervisory work involving planning, directing and scheduling of data preparation, control and computer operations in a mainframe and/or midrange environment; three years of technical work involving designing and programming mainframe and/or midrange operating systems; or three years of advanced systems analyst work which involved development and maintenance of performance metrics in a mainframe and or midrange environment; and a Bachelors Degree.

                                                                                                                                                                        or

Any equivalent combination of experience and training.