JOB TITLE: RETAIL TRAINING INSTRUCTOR TRAINEE

JOB CODE: 02191

SERIES NATURE OF WORK: The Retail Training Instructor job series describes work in the presentation of retail focused training for store employees of the Pennsylvania Liquor Control Board (PLCB).

DEFINITION: This is entry level trainee work in the presentation of retail focused training in the PLCB.

An employee in this job participates in on-the-job training to develop understanding and competence in conducting training for retail employees. Work involves participating in conducting classroom based trainings related to retail policies, procedures, and safety. Work also involves participating in providing direct instruction on utilizing computerized cash registers, barcode scanners, and various software packages used in stores. Work includes communicating upcoming training sessions, setting up classrooms prior to trainings, and ensuring adequate supplies of materials are on hand. Employees in this job will work with an experienced training professional but will perform instructional assignments with greater independence as learning progresses. Work is reviewed through direct observation and reports for attainment of training program objectives.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Participates in on-the-job and formal training programs.

• Presents basic retail training courses in a classroom setting.

• Takes attendance and accounts for all scheduled staff.

• Configures training room seating in order to coincide with lesson plans.

• Completes activity reports on attendees’ progress.

• Assesses employees’ ability to meet standard performance measures on different topics.

• Ensures all equipment is in working order.

• Assesses learning and engages attendees by asking open ended questions.

• Utilizes audio and visual training tools.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of PLCB retail policies and procedures.

• Knowledge of the use and application of store related equipment.

• Knowledge of the use and application of store related software.

• Knowledge of the use and application of office equipment.

• Knowledge of safety procedures in a retail setting.

• Knowledge of lifting techniques.

• Ability to read and interpret written information.

• Ability to read and interpret numerical information.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Two years as a Liquor Store Manager 1 or Liquor Store General Manager 1A;

or

• Three years as a Liquor Store Clerk 2;

or

• An equivalent combination of experience and training.