JOB TITLE: RETAIL TRAINING INSTRUCTOR

JOB CODE: 02192

SERIES NATURE OF WORK: The Retail Training Instructor job series describes work in the presentation of retail focused training for store employees of the Pennsylvania Liquor Control Board (PLCB).

DEFINITION: This is professional work in the presentation of retail focused training in the PLCB.

An employee in this job conducts the full inventory of trainings for retail employees. Work involves conducting classroom based trainings related to retail policies and procedures, safety, and direct instruction on utilizing retail equipment, such as computerized cash registers and barcode scanners. Work includes instructing on the use of various software packages used in stores. Work also includes conducting training on conceptual topics, such as leadership skills or shift supervision skills. An important aspect of this work involves the analytical review of newly developed or newly revised trainings. Work includes communicating upcoming training sessions, setting up classrooms prior to trainings, and ensuring adequate supplies of materials are on hand. Employees at this level may coach and provide performance feedback to Retail Training Instructor Trainees. Work is performed independently and reviewed by a supervisor or manager through direct observation, reports, and overall training effectiveness.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

* Presents training in a classroom setting, including courses on leadership, management, and other conceptual topics.

* Takes attendance and accounts for all scheduled staff.

* Configures training room seating in order to coincide with lesson plans.

* Completes activity reports on attendees’ progress.

* Assesses employees’ ability to meet standard performance measures on different topics.

* Communicates with district managers and store managers on issues involving attendees’ participation or progress.

* Conducts routine maintenance on training center computers.

* Ensures all equipment is in working order.

* Assesses learning and engages attendees by asking open ended questions.

* Utilizes audio and visual training tools.

* Reviews and provides feedback on lesson plans and learning objectives for new or modified courses.

* Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

* Performs the full range of supervisory duties.

* Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

* Knowledge of PLCB retail policies and procedures.

* Knowledge of the use and application of store related equipment.

* Knowledge of the use and application of store related software.

* Knowledge of the use and application of office equipment.

* Knowledge of safety procedures in a retail setting.

* Knowledge of lifting techniques.

* Ability to read and interpret written information.

* Ability to read and interpret numerical information.

* Ability to communicate effectively orally.

* Ability to communicate effectively in writing.

* Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

* Successful completion of the training program for Retail Training Instructor Trainee;

or

* One year as a Liquor Store Manager 3 or Liquor Store General Manager 2A;

or

* Two years as a Liquor Store Manager 2 or Liquor Store General Manager 1B;

or

* Three years as a Liquor Store Manager 1 or Liquor Store General Manager 1A;

or

* Four years as a Liquor Store Clerk 2;

or

* An equivalent combination of experience and training.