01/28/2011 02229

PLCB RETAIL OPERATIONS MANAGER 1

DEFINITION: This is responsible administrative and managerial work directing liquor retail operations for the Pennsylvania Liquor Control Board.

An employee in this job serves as a District Manager, directing the operation of a group of Wine and Spirits Stores. Through subordinate supervisory personnel, a District Manager is responsible for ensuring that all stores in the assigned district are operating effectively and in accordance with prescribed rules, regulations, policies, and procedures. Duties include interpreting and enforcing policies and procedures, directing the implementation and monitoring the effectiveness of stores' merchandising efforts, ensuring adherence to inventory and cash control procedures, evaluating the performance of store personnel, assessing the training needs and coordinating the training of assigned employees, and promoting good customer relations. Work is reviewed by the Regional Manager through conferences, written reports, and an evaluation of results obtained.

EXAMPLES OF WORK: Supervises store operations in an assigned district to ensure adherence with applicable laws, rules, regulations, and policies.

Receives customer complaints in writing or by telephone concerning service or a product and investigates and resolves complaints in a tactful and diplomatic manner.

Reviews the timely and proper computation of store records and reports, the general housekeeping and maintenance of store premises, and the inventory control methods and records to ensure maintenance of proper inventory levels.

Makes recommendations relating to the location/relocation of stores, the remodeling of store facilities, and the purchase of necessary supplies and equipment.

Directs and participates in the training of store employees in the proper performance of their duties and in acquiring knowledge of wine and
spirits products to better assist customers.

Performs the full range of supervisory duties.

Employees in this job may participate in the performance of their subordinates work consistent with operational or organizational requirements.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the functions, operations, and objectives of wholesale and retail sales.

Knowledge of the principles and practices of effective supervision.

Knowledge of the principles and practices of shipping, receiving and handling methods, inventory and cash control, and modern merchandising methods.

Ability to read, interpret and apply policies and procedures.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

MINIMUM EXPERIENCE AND TRAINING: One year as a State Liquor Store Administrator 2;

                                                                                                                                                      or

Two years as a State Liquor Store Administrator 1;

                                                                                                                                                      or

Seven years of retail store experience at the manager or assistant manager level which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives;

                                                                                                                                                     or

An equivalent combination of experience and training which includes administrative and management experience involving the review, analysis, and implementation of procedures, policies, and directives.