04/12/2006 02655

QUALITY ASSURANCE SUPERVISOR

DEFINITION: This is supervisory and advanced technical work within the Department of General Services in the quality control and supplier management of goods and services procured for the Commonwealth.

An employee in this job is responsible for supervising and providing technical guidance, training, and direction to staff involved in the verification of quality levels for the statewide procurement of goods and services. Work involves overseeing the monitoring and on-site auditing of goods and services procurement activities to ensure compliance with requirements of procurement specifications, standards, and specified bid requirements. Work also includes establishing methods to measure and document supplier performance and the overall performance of the Commonwealth’s procurement staff. Contacts are maintained with using
agency representatives, agency procurement staff, manufacturing representatives, and suppliers. Work is performed with considerable independence and is reviewed by a technical manager through conferences, reports, and an overall evaluation of program results.

EXAMPLES OF WORK: Plans, organizes, and supervises quality assurance staff that work with each Commodity Team to develop a strategic and operational supplier quality plan.

Supervises staff involved with the inspection and review of plans, specifications, and test documentation to ensure that goods and services purchased by the Commonwealth meet quality standards and specifications, and state and federal policies, regulations, and laws.

Supervises staff involved with life cycle cost analysis for a wide variety of commodities procured by the Commonwealth.

Oversees the monitoring and evaluation of the appropriateness and quality of goods and services, and ensures competitive bidding.

Supervises staff responsible for conducting on-site supplier quality audits.

Reviews recommendations to improve supplier performance and reduce overall supplier costs.

Supervises staff using root cause analysis to address quality issues with materials and services.

Supervises staff involved with verification of minimum quality levels for goods and services.

Reviews reports documenting the performance of suppliers who are awarded Commonwealth contracts for goods and services.

Oversees the evaluation of commodities before and after award of bids, including service requirements and manufacturer's warranties through the review and verification of certificates of compliance for product authenticity and the establishment and maintenance of a qualified products list (QPL).

Oversees the supplier Corrective Action Program (CAP) in the monitoring of supplier’s corrective action submittals for compliance to stated quality goals.

Reviews and ensures the database for all suppliers’ Corrective Action Reports (CAR) is maintained.

Directs staff and participates in establishing contracts with laboratories to provide commodity testing.

Oversees the review of commodity testing data received from contracted laboratories.

Oversees the monitoring of agency activities to ensure contract compliance.

Supervises the monitoring of women and minority supplier business relationship activities.

Performs the full range of supervisory duties.

Employees in this class may participate in the performance of their subordinates’ work consistent with operational or organizational requirements.

Performs related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the current policies, procedures and procurement practices and methods for supply chain management for the Commonwealth.

Knowledge of the techniques, types, characteristics, and sources of commodities commonly used by Commonwealth agencies, boards, and commissions.

Knowledge of standards and evaluation methods used to assess the quality and value of a wide variety of commodities.

Knowledge of marketing practices and pricing methods.

Ability to learn governmental procurement methods and procedures and the policies, rules, and regulations governing the acquisition of Commonwealth commodities and services.

Ability to determine procurement processes and coordinate supply chain activities to secure the best value for commodities.

Ability to collect, record, and evaluate information and to identify liability problems and non-compliance issues.

Ability to analyze, advise and interpret procurement data, standards and grade levels.

Ability to express ideas clearly and concisely both verbally and in writing.

Ability to establish and maintain effective working relationships with suppliers, agency and industry staff, and the public.

Ability to supervise the work of a technical staff in order to provide technical services to agency procurement staff, client agencies, manufacturing representatives, and vendors.

MINIMUM EXPERIENCE AND TRAINING: One year as a Quality Assurance Specialist;

                                                                                                                                       or

Three years of supplier management experience including supplier quality audits, root cause analysis, commodity evaluations, defining procurement requirements and standards, or supply chain management; and a bachelor's degree;

                                                                                                                                       or

Seven years of supplier management experience including supplier quality audits, root cause analysis, commodity evaluations, defining procurement requirements and standards, or supply chain management;

                                                                                                                                       or

An equivalent combination of experience and training which included supplier quality audits, root cause analysis, commodity evaluations, defining procurement requirements and standards, or supply chain management.