JOB TITLE: CHIEF, QUALITY ASSURANCE DIVISION, OCO

JOB CODE: 03295

DEFINITION: This is managerial work in planning, organizing, and directing quality assurance functions of the Office of Comptroller Operations (OCO), Bureau of Quality Assurance and Process Improvement, Quality Assurance Division.

The employee in this job directs quality assurance and performance management functions to ensure the execution, integrity, and effectiveness of internal and management controls over Commonwealth financial operations. Work involves managing the evaluation of financial transaction systems and processes to identify risks associated with access and segregation of duties; review of payroll and invoice transactions; development and implementation of corrective actions; and implementation of initiatives to improve operational efficiency and effectiveness. Work includes developing and implementing policies, metrics, and strategies to support risk management, performance monitoring, and business process improvement initiatives. Supervision is exercised over professional staff. Work is performed with a high degree of independence and is reviewed by the Director, Bureau of Quality Assurance and Process Improvement for attainment of objectives and overall effectiveness.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Plans, organizes, and directs staff involved in deterring and detecting fraud through risk management, quality assurance, and performance management functions.

• Directs the development of policies related to quality assurance, performance management, and process improvement.

• Collaborates with internal stakeholders to establish performance objectives and improve operational processes.

• Manages the development and implementation of tracking systems to collect risk and performance management data.

• Oversees analyses of financial operations to assess accuracy, efficiency, and effectiveness, and directs risk-based quality assurance reviews.

• Identifies and reports division progress, risks, and operational issues to the bureau director.

• Manages the development, review, and implementation of corrective action plans, responses, and monitoring mechanisms related to findings from the Annual Comprehensive Financial Report, single audits, and other internal or external audits.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of performance measurement and process improvement concepts and practices.

• Knowledge of accounting principles and practices.

• Knowledge of laws and regulations related to financial operations.

• Knowledge of business process analysis techniques.

• Knowledge of effective financial management practices.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to interpret and apply policies, procedures, and regulatory requirements to financial operations.

• Ability to analyze financial and operational data to identify risks, trends, and improvement opportunities.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year as an Administrative Officer 5 (Commonwealth title) in the Bureau of Quality Assurance and Process Improvement;

or

• Six years of professional experience in risk management, performance management, accounting systems analysis, quality assurance, or process improvement functions involving financial management;

or

• An equivalent combination of experience or training.