JOB TITLE: CHIEF, QUALITY ASSURANCE DIVISION

JOB CODE: 03295

DEFINITION: This is managerial work in planning, organizing, and directing the enterprise risk management and quality assurance functions in the Office of Comptroller Operations, Bureau of Quality Assurance and Process Improvement, Quality Assurance Division.

The employee in this job directs enterprise risk management, risk assessment control, quality assurance, and performance management functions to ensure the execution, integrity, and effectiveness of the internal and management controls of commonwealth financial operations. Work involves managing the monitoring of financial transaction systems and processes to identify risks associated with access and segregation of duties, reviewing payroll and invoice processing transactions, executing corrective action plans to address identified risks, and implementing improvements in overall operational efficiency and effectiveness. Work includes developing and implementing risk management and performance management policies and procedures; developing and implementing reporting mechanisms, performance metrics, and corrective action plans; developing strategies to improve performance and processes; and providing consultation and support on business process performance and improvement. Supervision is exercised over subordinate supervisors who direct the work of teams assigned performance measurement, accounting systems, and payment review tasks. Work is performed with a high degree of independence and is reviewed by the Director, Bureau of Quality Assurance and Process Improvement for attainment of objectives and overall effectiveness.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Plans, organizes, and directs, through subordinate supervisors, the work of division staff involved in enterprise risk management and quality assurance performance management functions.

• Develops, implements, and administers policies and procedures to monitor risk management and performance in all areas of the Office of Comptroller Operations.

• Establishes risk management and performance objectives in conjunction with relevant stakeholders to improve effectiveness, efficiency, and adaptability of key processes within the Office of Comptroller Operations.

• Identifies and documents critical success factors and key dependencies of the risk management and performance metrics.

• Manages the development and implementation of tracking systems to gather relevant data related to risk management and performance management.

• Manages the development of business evaluation and measurement tools to monitor and report risk management and performance.

• Directs analyses to measure the accuracy, efficiency, and effectiveness of financial operations and establishes risk management and quality assurance reviews.

• Develops goals and objectives for the division consistent with bureau goals and objectives.

• Identifies and reports progress, risks, and issues to the bureau director.

• Supervises risk analysis to identify organizations for quality reviews.

• Develops and reviews corrective action plans, responses, and implementation monitoring mechanisms for bureaus related to comprehensive annual report findings, single audit findings, and internal and external audit findings.

• Deters and detects fraud by responding to findings and recommendations.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of performance measurement and process improvement concepts and practices in an automated environment.

• Knowledge of state and federal laws, rules, regulations, policies, and procedures related to risk management functions.

• Knowledge of state and federal laws, rules, regulations, policies, and procedures related to accounting and auditing functions.

• Knowledge of accounting principles and practices.

• Knowledge of business process analysis techniques.

• Knowledge of effective management practices.

• Knowledge of contracting policy and practices.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year of experience leading risk management, performance management, quality assurance, or accounting systems analysis functions in the Bureau of Quality Assurance and Process Improvement and twenty-four credits in accounting, business administration, finance, or a closely related field;

or

• Six years of experience in risk management, performance management, quality assurance, or process improvement functions involving financial management functions and twenty-four credits in accounting, business administration, finance, or a closely related field;

or

• An equivalent combination of experience or training that includes twenty-four credits in accounting, business administration, finance, or a closely related field