JOB TITLE: HUMAN RESOURCE PROGRAM MANAGER

JOB CODE: 05202

DEFINITION: This is professional and managerial work directing core human resource (HR) programs for agencies served by the largest commonwealth HR Delivery Centers.

An employee in this job is responsible for assisting a Human Resource Delivery Center Manager 2 by managing a significant portion of the programs and services provided by an HR Delivery Center. Work includes planning, directing, and coordinating delivery center staff responsible for core HR programs, such as talent management or employee and labor relations; providing advisory and consultative services for assigned HR programs and services; and evaluating, customizing, and implementing HR programs and services to address complex staffing, operational, and organizational issues experienced by the commonwealth agencies served. Important aspects of this work include collaborating with agency executive management teams and enterprise-wide HR functional administrators, identifying approaches to strategic priorities, and developing and implementing solutions to complex HR management issues. Supervision is exercised over professional staff. Work is performed independently under the direction of a Human Resource Delivery Center Manager 2.

   DISTINGUISHING CHARACTERISTICS:

• Work at this level is differentiated from lower levels based on responsibility for managing complex HR programs and services for agencies served by the largest HR Delivery Centers and the direct supervision of at least one Human Resource Analyst 5 position.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Collaborates with agency executives and management staff to assess HR operational, organizational, staffing, and programmatic needs, and to identify and coordinate appropriate solutions.

• Provides consultation, advice, and guidance to agency staff on a wide range of operational issues for assigned HR programs and services.

• Communicates critical agency and program-related issues with HR enterprise services and other business partners.

• Develops and implements policies, procedures, and process improvements for the operation of HR programs and services.

• Coordinates the delivery of HR services to all agencies within a delivery center.

• Directs staff engaged in talent and organization management services, such as position classification and compensation, organizational change initiatives, complement management, talent acquisition, and workforce planning.

• Directs staff engaged in employee and labor relations activities, such as contract negotiation and interpretation, labor management meetings, grievance administration and resolution, employee discipline, and performance management.

• Performs the full range of supervisory functions.

• Employees in this job may participate in the performance of subordinates’ work

consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the principles and practices of human resources management.

• Knowledge of federal laws and regulations pertaining to human resource programs.

• Knowledge of the principles and techniques used in human resource program

analysis and planning.

• Knowledge of the use and functionality of Microsoft Office suite software.

• Knowledge of the principles and practices of supervision.

• Ability to analyze and interpret policies, procedures, and regulations.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of

an employee performing the work of this job at the full performance level. These may not

be evaluated by the State Civil Service Commission or used for Civil Service examination

purposes and are not position-specific performance standards.):

• Knowledge of agency programs and operations.

• Knowledge of commonwealth human resource programs and policies.

• Ability to plan and direct the work of others.

• Ability to conduct reviews of programs, identify problems, devise solutions, and

measure performance against stated goals and objectives.

• Ability to develop and modify policies and procedures that support agency programs

and operations.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges,

Skills, and Abilities):

• One year as a Human Resource Analyst 5;

or

• Six years of professional human resource experience, two of which include serving in a supervisory capacity, and a bachelor's degree;

or

• An equivalent combination of experience and training that includes two years in a professional supervisory capacity.