09/24/1999 06155

CAREER LINK PROGRAM SUPERVISOR

DEFINITION: This is supervisory and professional job development and training work in a Career Link Office.

An employee in this class is responsible for supervising Career Link Specialists engaged in the performance of a full range of employment, job development, placement, and training services within a Career Link Office. Services provided include planning to meet the personnel needs of area employers; promoting available Career Link services; interviewing job seekers and providing guidance on available job and training resources; and assisting job seekers in locating and utilizing available community and job development resources. Employees in this class may also provide direction to staff involved in counseling and veterans services. Work involves the continuous review of workload and staff performance and taking necessary measures to maintain effective working relationships and to improve the quality and quantity of service provided. Work includes the direction of staff by making work assignments, reviewing work for compliance with established standards, preparing performance ratings, resolving grievances, and approving or disapproving leave. Important aspects of the work involve providing subordinates with relevant interpretations of programs and implementing new policies and procedures within the operational environment. Work is planned, organized, and carried out within well-defined policies, procedures, rules and regulations applicable to the various functions and is directed by an administrative superior who reviews work through reports, conferences, and observation for quality and quantity of services rendered.

EXAMPLES OF WORK PERFORMED: Plans, organizes, coordinates, supervises, and evaluates the work of Career Link Specialists providing applicant registration, selection, order-taking, referral, verification, placement, counseling, testing, and other related placement activities including employment services to employers. Services include providing intensive diagnostic and counseling services, job preparation, placement, and follow-up including job development designed to prepare applicants for employment.

Reviews staffing workload and operating procedures to determine priorities of action, and make staff assignments accordingly.

Evaluates the quality and quantity of work through the inspection and the use of standard evaluation forms, and insures quality of services.

Develops, conducts, and interprets the results from customer satisfaction surveys for continuous quality improvement of services.

Evaluates staff performance and prepares performance evaluations, determines training needs and provides on-the-job training and related training.

Interprets and reviews, with staff, new or revised procedures and policies, determines training needs and conducts in-service training.

Establishes and maintains effective working relationships with employers, union officials, various public and private agencies in the community, applicants, claimants, and the general public.

Collaborates with other Career Link staff, supervisors and managers in providing service to customers.

Prepares plan of service and training schedules.

Corresponds with employers to clarify or gather additional information concerning specific activities or to make arrangements to accommodate mass layoffs by large industries.

Communicates via personal computers, accessing information and services on the Internet.

Participates in the performance of subordinates' work consistent with operational or organizational requirements.

Performs related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of Federal, state and departmental laws, rules, policies and procedures sufficient to provide employment and counseling services offered by the agency.

Knowledge of the functions and operations performed in a Career Link Office and the goals, objectives, and legal precedents relating to these functions.

Knowledge of industrial and labor conditions as they impact upon local operations.

Knowledge of interviewing techniques utilized in employment services.

Knowledge of customer satisfaction assessment tools and methods.

Knowledge of occupations, and local and regional labor markets and trends sufficient to provide information and advice to customers and other staff.

Knowledge of local, industrial and labor conditions and problems pertaining to various types of employment.

Knowledge of public, private, and community social services and resource agencies sufficient to provide referrals to customers.

Knowledge of interviewing techniques sufficient to elicit client information to be used in identifying needed assessments and developing the employability plan.

Knowledge of a variety of counseling methods and techniques sufficient to plan and conduct successful individual and group counseling sessions.

Knowledge of the principles and techniques of vocational guidance.

Knowledge of individual and group behavior in a service oriented environment.

Knowledge about a variety of occupations and industries, including the knowledges, skills and abilities required to successfully perform the duties.

Knowledge of standardized testing procedures and test administration, utilization, and interpretation.

Knowledge of the methods and procedures for identifying and assisting clients with their economic and socialization problems.

Knowledge about available community resources that can provide information or services to assist clients in locating and obtaining gainful job skills and opportunities.

Ability to analyze facts and render sound decisions when applying applicable provisions of laws, rules, and regulations.

Ability to learn to evaluate employee performance and prepare employee Performance Evaluation Reports.

Ability to learn to read and interpret collective bargaining contracts applicable to the work performed by the unit.

Ability to plan, administer, interpret, and apply results of career, interest, aptitude, and skill tests in regard to career development.

Ability to develop and maintain appropriate relationships with job seekers as well as internal and external customers.

Ability to develop and maintain working relationships with employers sufficient to facilitate development of jobs for customers.

Ability to conduct job search workshops, and teach interviewing techniques and resume writing sufficient to prepare customers for the realities of searching and competing for jobs.

Ability to express ideas clearly and concisely, both orally and in writing.

Ability to present ideas effectively to employer, union, and community associations.

Ability to establish and maintain effective working relationships with employers, unions, and community associations.

Ability to effectively work as part of a team.

Ability to perform basic keyboarding functions.

Ability to learn to utilize computers and other technological resources in the provision of client services.

MINIMUM EXPERIENCE AND TRAINING: Five years of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability;

                                                                                                                                                                                                    or

One year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability, and bachelors' degree;

                                                                                                                                                                                                    or

Any equivalent combination of experience and training that included one year of public contact work which involved interviewing the public to obtain, provide and evaluate information concerning employment or employability.