Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
06370 06 ST F4 C 785-05 11/01/2021
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JOB CODE: 06370

DEFINITION: This is professional work performing outreach services to assist veterans and eligible spouses of the armed services in obtaining suitable employment or training.

An employee in this job provides employment services to assist veterans and spouses to meet their employment needs. Work involves performing comprehensive assessments to determine career objectives, interests, skills, abilities, job readiness, placement potential, and training opportunities; planning and conducting in-depth group and individual career counseling to develop or enhance job skills; developing and implementing individualized employment plans; using career coaching strategies to help veterans develop and reach career objectives; and referring veterans to community resources to address significant barriers to employment. Work includes outreach to and collaboration with community organizations, local service providers, and other public and private entities to provide employment services to veterans. Duties are performed within guidelines established by federal and state laws, policies and procedures, and rules and regulations. Work is reviewed by a supervisor through conferences, reports, and observation of work for adherence to guidelines, goals, and program effectiveness standards.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Coaches eligible veterans in developing job skills, conducting job searches, applying for training and associated funding, employing interviewing techniques, writing resumes, and networking; and conducts follow-up appointments to monitor progress.

• Develops individualized employment plans by interviewing veterans to gather information about employment history, training, education, career goals, significant barriers to employment, interests, skills, and abilities.

• Maintains and processes case files of current veteran participants with a significant barrier to employment or in a priority category and uses case management strategies to deliver ongoing intensive services.

• Develops and maintains ongoing professional relationships with businesses and community organizations in the local workforce development area, such as Veterans’ Affairs facilities, homeless shelters, correctional facilities, and soup kitchens, to coordinate referrals for supportive services, improve service delivery to veterans with significant barriers to employment, and promote awareness and use of the commonwealth’s one-stop service delivery system.

• Conducts outreach and recruitment activities with other service providers in the local workforce development area to enroll eligible veterans in delivery center programs and services.

• Develops and conducts workshops and orientations to introduce veterans to the one-stop service delivery system and its functions and benefits.

• Plans and participates in job fairs at one-stop service delivery centers and other locations.

• Provides program information and customized labor market information to eligible veterans.

• Performs related work as required.


• Knowledge of the methods and techniques used in career coaching and employment counseling.

• Knowledge of the methods and techniques used in case management.

• Knowledge of interviewing techniques.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret written information and numerical data.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year of technical or paraprofessional employment services or veterans’ employer outreach work, and a bachelor’s degree;


• One year of experience interviewing the public to collect and identify customer needs, evaluating eligibility for programs, and researching data to make decisions, and a bachelor’s degree;


• An equivalent combination of experience and training.


• All positions must be filled by a veteran with preference in such appointments given to qualified disabled veterans as defined by Title 38, USC Chap. 41, Section 4101 (3).