Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
06380 06 ST F4 C 785-10 11/01/2021
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JOB CODE: 06380

DEFINITION: This is professional work performing outreach services within assigned local workforce development areas to promote the hiring of veterans by employers.

An employee in this job coordinates with employers, employer associations, and business groups to develop and implement plans that facilitate the hiring of veterans. Work involves promoting programs and services available to veterans through the commonwealth’s one-stop veterans’ service delivery system; identifying employer staffing needs; referring qualified veterans to employer job openings; assisting employers with recruitment needs; and assisting employers with compliance to federal contractor policies through veteran placement. Work includes representing veterans’ interests on local business services teams within local workforce development areas, as well as collaborating with community organizations, local service providers, unions, and business organizations to develop and advertise employment opportunities for veterans. Work is performed within guidelines established by federal and state law, policies and procedures, and rules and regulations. Work is reviewed by a supervisor through conferences, reports, and observation of work for adherence to guidelines, goals, and program effectiveness standards.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Informs local businesses about the benefits of hiring veterans and promotes use of the one-stop service delivery system for finding qualified veterans for job openings.

• Promotes and secures employment, training programs, credentialling, and licensing opportunities for veterans in cooperation with unions, apprenticeship programs, and businesses or business organizations.

• Conducts job searches and workshops in conjunction with employers and establishes job search groups to identify interested and available veterans.

• Develops and maintains ongoing professional relationships with businesses and community organizations in the local workforce development area, such as Veterans’ Affairs facilities, homeless shelters, correctional facilities, and soup kitchens, to promote awareness and use of the one-stop service delivery system.

• Coordinates and participates with local business services teams and other business outreach efforts.

• Speaks before veterans’ organizations, and other groups in the community for the purpose of promoting employment services and the employment of veterans.

• Informs federal contractors of the process to recruit qualified veterans.

• Provides direct and individualized career services to disaster-affected veterans.

• Plans and participates in job fairs at one-stop delivery centers and other locations.

• Performs related work as required.


• Knowledge of methods and techniques used in employment marketing, recruitment, and business outreach.

• Knowledge of interviewing techniques.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret written information and numerical data.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year of technical or paraprofessional employment services or veterans’ employer outreach work, and a bachelor’s degree;


• One year of experience interviewing the public to collect and identify customer needs, evaluating eligibility for programs, and researching data to make decisions, and a bachelor’s degree;


• An equivalent combination of experience and training.


• All positions must be filled by a veteran with preference in such appointments given first to qualified service-connected disabled veterans; then, if no such disabled veteran is available, to qualified eligible veterans; and if no such eligible veteran is available, then to qualified eligible persons as defined by Title 38, USC Chap. 41, Section 4101 (3-5).