08/01/1982 06820

UNEMPLOYMENT COMPENSATION OPERATIONS MANAGERS 1

DEFINITION: This is responsible management level work directing and coordinating the line operations of the agency's Unemployment Insurance Program.

An employee in this class is responsible for directing the operations of several processing units through subordinate first-level supervisors. Work involves analyzing the operations and procedures, and preparing and implementing recommendation on procedural and personnel actions, and preparing production standards and goals. Assignments involve application of detailed knowledge of the functions, procedures, and organization of the program area in which the incumbent is employed, as well as of the functions and procedures of other central and field office operational units, and include utilization of technical terminology and principles relating to the application of the Unemployment Compensation Law. Work may include public contact in accomplishing assignments. Work involves the supervision and direction of first-level supervisors. Regular duties and special assignments are received through general instructions or through the employee’s initiative and are performed with considerable independence. Completed work and performance are reviewed by an administrative superior for soundness of reasoning, effectiveness, and conformance with established policies and objectives.

EXAMPLES OF WORK: Directs, through subordinate supervisors, a staff of processing employees engaged in closely related processing activities.

Studies and analyzes operations and problems, prepares detailed and comprehensive reports of findings and recommendations, and assists in implementing procedural or policy changes.

Prepares recommendations and justifications for changes in policies and procedures, personnel actions, and procurement of equipment and supplies.

Insures adherence to administrative standards through maintenance of control systems.

Sets standards and directs subordinate supervisors in measuring and evaluating unit and individual work performance.

Provides assistance and guidance to field managers on operational procedures.

Performs public contact work in gathering information, resolving complaints, engendering support, and providing information.

Collects, interprets, analyzes, and summarizes information to be used as a basis for executive action.

Assists in preparing specifications for EDP support and in integrating computer processes into unit operations.

May respond to grievances or collect information necessary for resolving grievances; recommends appropriate actions to resolve grievances 

Attends conferences and seminars with managers of ES agencies of other states and Federal Government regarding the UI Program.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the office procedures and practices used in the receipt, accounting, maintenance, and/or disbursement of monies in the Unemployment Compensation Fund.

Knowledge of modern office practices, procedures, and equipment.

Knowledge of the principles and practices of effective supervision, including a knowledge of the basic provisions of applicable collective bargaining agreements.

Knowledge of principles and practices of public administration.

Knowledge of Federal and state UC laws and regulations.

Ability to gather, assemble, correlate, and analyze facts and devise solutions to administrative problems.

Ability to comprehend program goals and objectives, and to translate these into operational processes and standards.

Ability to develop, install, and evaluate administrative policies and procedures.

Ability to apply and interpret departmental policies and procedures.

Ability to establish and maintain effective working relationships with other administrative officials and the public.

Ability to express ideas clearly and concisely, orally and in writing.

MINIMUM EXPERIENCE AND TRAINING: Two years of experience in varied office management, supervisory, or technical work which inv6olved operations requiring a working knowledge acquired through continuous application of the provisions of the Unemployment Compensation Law; and a bachelor's degree.

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Any equivalent combination of experience and training.