08/01/1981 09870

AREA LOTTERY MANAGER

DEFINITION: This is technical and administrative work in directing a lottery ticket marketing and distribution program in an assigned geographic area.

An employee in this class plans, coordinates, and directs through district lottery supervisors the promotion of lottery sales and the distribution of tickets in an assigned geographic area. Considerable public contact is required both in directing the promoting of lottery sales, enforcing rules and regulations and maintaining public confidence in lottery program activities. Work includes collecting data on market conditions and trends, increasing the sale of lottery tickets through intensive promotional work, and evaluating and devising new approaches to lottery sales. Work also includes planning and organizing work; assigning work; determining work priorities; setting program goals; reviewing work performance; evaluating employee performance and preparing and signing employee Perforation Evaluation Report; receiving and resolving grievances and complaints; interviewing and recommending employee selection; reviewing and approving leave requests; and evaluating the training needs of subordinates. Work is performed with considerable independence, subject to review by an administrative superior through conferences and the evaluation of reports.

EXAMPLES OF WORK: Directs through subordinate district lottery supervisors the promotion of lottery sales and the distribution of lottery tickets and forms in an assigned geographic area.

Plans and organizes work, assigns work, determines work priority, set goals, and reviews work performance.

Evaluates employee performance and prepares and signs employee Performance Evaluation Reports.

Reviews and signs employee Performance Evaluation Reports as reviewing officer.

Receives grievances and complaints, conducts initial investigation into causes and conditions, discusses with employee, and resolves or recommends solutions to grievances and complaints.

Interviews prospective employees and recommends employee selection or ranks applicants in terms of preferability for employment.

Interprets rules, regulations, policies, procedures, standards, and objectives of the organization or program for subordinates.

Interprets contractual and administrative rights and obligations for subordinates and modifies work environment or process to conform to changing conditions.

Approves leave requests; and reviews sick leave usage of subordinates to determine if patter of abuse exists.

Initiates corrective disciplinary action for minor misconduct by subordinates and recommends major corrective disciplinary action or dismissals.

Works with public and private organizations to increase sales.

Directs the training of staff personnel in marketing techniques and practices.

Evaluates data on marketing trends to determine the effectiveness of marketing techniques and the feasibility of new programs.

Develops proposals for new lottery programs and promotions.

Speaks about lottery programs before various groups.

Prepares and evaluates reports of lottery activities within an assigned geographic area.

Responds to inquiries from lottery sales agents and the public to maintain a high degree of confidence in lottery program objectives.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of marketing and sales principles and practices.

Knowledge of the Commonwealth's lottery law.

Knowledge of supervisory principles and practices.

Knowledge of principles and practices of public administration.

Ability to plan, organize, and assign work to subordinates.

Ability to evaluate employee performance and prepare employee Performance Evaluation Reports.

Ability to read and interpret collective bargaining contracts applicable to the work performed by the unit.

Ability to plan, organize and direct Commonwealth lottery promotional programs in an assigned geographic area.

Ability to direct the distribution and collection of lottery tickets and promotional material, and the computation and analysis of data related to marketing.

Ability to express ideas clearly and concisely, orally and in writing, and to speak effectively before large groups.

Ability to establish and maintain effective working relationships with associates, subordinates, and the public.

MINIMUM EXPERIENCE AND TRAINING: Eight years of progressively responsible experience in sales or marketing, including two years of supervisory experience;

                                                                                                                                                            or

Four years of experience as a District Lottery Representative;

                                                                                                                                                            or

Two years of experience as a District Lottery Supervisor;

                                                                                                                                                            or

Any equivalent of experience and training.

NECESSARY SPECIAL REQUIREMENTS:

Possession of a valid motor vehicle operator's license.