JOB TITLE: UNEMPLOYMENT COMPENSATION EXECUTIVE 3

JOB CODE: 23450

DEFINITION: This is highly responsible administrative work in directing the operations of one or more large Unemployment Compensation Service Centers.

An employee in this job is responsible for the program planning, development, execution, coordination, and evaluation activities of large Unemployment Compensation Service Centers; and reviewing service center operational and data management systems to improve efficiency and develop recommendations regarding budget and other administrative requirements. Work involves directing the development and implementation of administrative service center policies and procedures; establishing operational goals and objectives for the electronic taking and processing of claims for unemployment compensation benefits; monitoring compliance with claims-taking and processing goals and objectives and developing and implementing solutions to resolve identified deficiencies; and directing the coordination of employee development programs for service center staff. An important part of this work involves serving as an advisor to the bureau director on matters of program and legislative policy, and consulting with the director on broad policy and administrative matters. Supervision is exercised over Unemployment Compensation Service Center Administrators 2. Work is performed independently within a framework of federal and state legislation and broadly framed objectives and policies. General direction is received from the bureau director, who reviews program plans and accomplishments through conferences and reports.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

Plans, organizes, directs, and controls the operation of large Unemployment Compensation Service Centers to take and process claims for unemployment compensation benefits by telephone through automated call centers.

Serves as an advisor to the bureau director on all matters pertaining to the unemployment compensation program.

Directs the development and implementation of unemployment compensation administrative policies and procedures in large Unemployment Compensation Service Centers and assures their consistent application.

Promotes outreach to encourage cooperation and acceptance of the Unemployment Compensation Service Center system among employers, unions, other state and federal government agencies, and the general public.

Establishes goals and objectives of program performance for Unemployment Compensation Service Center operations and monitors performance for compliance with established goals and objectives.

Confers with Unemployment Compensation Service Center administrators to resolve deficiencies, discuss causes of recurring problems, and seek resolution.

Performs the full range of supervisory duties.

An employee in this job may participate in the performance of subordinates’ work consistent with organizational and operational requirements.

Performs other related duties.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

Knowledge of federal laws, policies, and procedures pertaining to unemployment compensation programs.

Knowledge of the techniques and practices used in the processing and adjudication of unemployment compensation claims programs.

Knowledge of the principles and practices of public administration.

Knowledge of the principles and methods of evaluating operational efficiency and effectiveness.

Knowledge of the principles and practices of employee supervision.

Ability to read, analyze, and interpret policies, procedures, and regulations.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

One year of experience as an Unemployment Compensation Executive 2 that included or was supplemented by one year of supervisory experience;

                                                                                                                                                                                                          or

One year of experience as an Unemployment Compensation Service Center Administrator 2;

                                                                                                                                                                                                          or

Five years of professional experience in the interpretation and application of the benefit paying provisions of Unemployment Compensation Laws that included or was supplemented by one year of supervisory experience,

                                                                                                                                                                                                          or

An equivalent combination of experience and training that included or was supplemented by one year of supervisory experience.