Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
31441 05 ST N2 C 729-03 08/11/2016
Click on “Job Code” for current expanded job information.


JOB CODE: 31441

SERIES NATURE OF WORK: The Residential Services Aide job series describes work in providing non-professional health care services to individuals residing at state-operated facilities.

DEFINITION: This is non-professional supervisory work overseeing the provision of health care services for individuals with intellectual disabilities to improve their daily living functions in a Department of Human Services (DHS) facility during the night shift.

An employee in this job supervises Residential Services Aides who assist individuals during the overnight shift in living areas in carrying out their daily living, self-help, and other residential activities designed to maximize their capabilities. Work also includes making rounds of assigned living areas during the night shift, and providing guidance on assignments to subordinate staff. Work is performed with considerable independence due to limited organizational structure of the night shift in accordance with procedures and under the general supervision of an administrative supervisor who reviews results through observation, reports, and conferences.

EXAMPLES OF WORK (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Monitors subordinates in assisting individuals in completing their daily living, self-help, and other activities as outlined in their individualized treatment plans under the guidance of professional staff.

• Serves as point of contact for determining the need to respond to operational issues or situations, which staff or emergency services should assist, and the need to inform the Facility Director during medical and other emergencies involving residents at the State Centers on the night shift.

• Monitors and instructs subordinates in how to feed, dress, transport, and perform other health care tasks for individuals.

• Observes and reports individuals’ progress in achieving their treatment plan goals to interdisciplinary team members.

• Informs subordinate staff of reported behavioral problems and issues involving individuals.

• Instructs subordinates to report and document individuals’ behavioral problems.

• Instructs and provides guidance to subordinates on how to support individuals to resolve their problems associated with group living through settlements of disagreements.

• Intervenes to defuse escalating interpersonal conflicts and calms individuals when necessary.

• Performs the full range of supervisory duties.

• Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of non-professional health care services designed to improve the ability of individuals to perform daily living activities.

• Knowledge of group and individual behavior.

• Ability to read and interpret written materials.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Two years of experience as a Residential Services Aide;


• Two years of paid experience performing direct care and habilitative services for individuals with a developmental disability;


• An equivalent combination of experience and training.