JOB TITLE: DIRECTOR, BUREAU OF OPERATIONAL EXCELLENCE, DDAP

JOB CODE: 38120

DEFINITION: This is highly responsible professional and administrative work directing the Bureau of Operational Excellence in the Department of Drug and Alcohol Programs (DDAP).

The employee in this job plans, organizes, and directs the evaluation of grant development and monitoring and quality improvement activities provided by DDAP in the delivery of prevention, intervention, treatment, and recovery services for people with substance use disorders (SUD) and problem gambling. Work involves developing and implementing policies related to the analysis of data received by the department, the evaluation of department-funded programs, and quality improvement initiatives impacting the delivery of SUD and problem gambling services. Work includes directing department-wide efforts to improve outcomes of various initiatives, including related education and training programs for SUD and problem gambling service providers, affected stakeholders, and partners, and directing the implementation of state and federally funded initiatives, projects, and grants. Supervision is exercised over professional staff. Work is performed independently under the general direction of the Deputy Secretary, DDAP who reviews work through routine consultations and reports.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Directs the development, implementation, and maintenance of policies and procedures for ongoing analysis of all internal and external quality improvement activity.

• Directs the development and implementation of policies and activities to evaluate the performance of the department’s grantees, the analysis of data reported to the department, and the reporting of service and funding data to internal and external stakeholders.

• Directs, coordinates, monitors, and evaluates the delivery of quality improvement measurement and support services to ensure implementation of best practices and consistency with standards of professional practices.

• Develops and implements training and outreach policies designed to educate uninsured members of the community on state-funded opportunities to lower their medical costs.

• Directs the development, negotiation, administration, and evaluation of block and specialty grant applications as they pertain to state and federal funding, and oversees grant compliance and the programmatic implementation of related funds.

• Serves as principal advisor to the Secretary, Deputy Secretary, and other executive staff on quality improvement initiatives and provides analyses on the programmatic impact of proposed federal and state legislation and regulations.

• Directs the review of the department’s Training Management System (TMS) and identifies opportunities for improvement and the addition of new training material in accordance with best practices.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational and organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the laws, regulations, and policies affecting the development and implementation of substance use disorders and problem gambling programs.

• Knowledge of the principles and practices of policy and program planning and development.

• Knowledge of the principles and practices of employee supervision.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to read, analyze, and interpret legislation, regulations, policies, and procedures.

• Ability to analyze and interpret numerical information.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Six years of professional experience administering drug and alcohol or substance use disorder programs, including three years in a supervisory capacity, and a bachelor’s degree;

or

• An equivalent combination of experience and training that includes three years of professional supervisory experience in the administration of drug and alcohol or substance use disorder programs.