JOB TITLE: WIC PROGRAM SUPERVISOR

JOB CODE: 39090

SERIES NATURE OF WORK: The WIC Program job series describes professional public health work in the review and maintenance of the statewide Women, Infants, and Children (WIC) Program.

DEFINITION: This is professional supervisory work in planning, organizing, and supervising the review and monitoring of WIC program activities to ensure compliance with state and federal regulations.

An employee in this job supervises staff responsible for analyzing WIC programs and operations, and providing technical assistance, education, and guidance to WIC local agencies and WIC retail stores to ensure compliance with state and Federal regulations, rules, and policies.

Work includes supervising staff responsible for providing and facilitating training for WIC local agency personnel on retail store management responsibilities and to retail store employees regarding program regulations, policies, and procedures. Work also includes monitoring and reviewing WIC program activities, assessments, policies, and procedures. Work is reviewed by an administrative supervisor for effectiveness and the fulfillment of objectives in conformance with state and federal regulations.

DISTINGUISING CHARACTERISTICS:

• Work involves supervising subordinate WIC Program Representatives performing professional work providing technical assistance, education, and guidance to WIC local agencies and retail stores.

• Work is distinguished from the lower level job based on the responsibility to make recommendations regarding the monitoring and assessment of WIC program operations.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Reviews and recommends changes to assessments of WIC local agencies’ operations and performance, including developing corrective action plans.

• Reviews and recommends changes to local agency monitoring tools used by WIC Program Representatives to ensure compliance with state regulations and federal guidelines.

• Recommends changes to WIC state policies and procedures to address identified WIC program improvement needs.

• Interprets state and federal regulations governing WIC program operations and activities for staff, local agencies, retail stores, and the public.

• Arranges for or provides testimony at hearings related to the WIC program.

• Investigates complaints by program participants and recommends resolutions.

• Trains local agency personnel in the proper procedures for addressing participant program abuse.

• Coordinates the biennial recertification process for authorized retail stores.

• Analyzes WIC operational data and prepares reports.

• Communicates about WIC program policy and requirements with stakeholders such as the United States Department of Agriculture (USDA) staff, legislative representatives, or retail store executives.

• Assists in the annual planning process for the state WIC program, including coordinating the preparation of the annual WIC state plan of operations and arranging for public input into the planning process.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the regulations and policies pertaining to WIC program operations.

• Knowledge of how social and economic conditions impact human or social services programs and participants.

• Knowledge of the principles and practices of data collection.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret data.

• Ability to analyze and interpret rules, regulations, policies, and procedures.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• One year as a WIC Program Representative (commonwealth title);

or

• Two years of professional experience in administering the operations of a health, human, or social services program; and a bachelors degree;

or

• Any equivalent combination of experience and training.