07/01/1987 40113

INCOME MAINTENANCE STAFF DEVELOPMENT SPECIALIST

DEFINITION: This is specialized professional work in the field of training and staff development for the Office of Income Maintenance (OIM).

Employees in this class are responsible for the conduct, design, development, implementation and evaluation of staff development programs in financial, supervisory, data systems and related income maintenance programs for delivery to all levels of income maintenance staff, County Assistance Offices (CAO), other departments, offices/bureaus, service providers, and interested community groups. Employees develop performance standards for training participants and design and implement comprehensive trainee evaluation systems. Work involves the review and analysis of Federal and state regulations and current data systems designs in order to assess and analyze staff development training needs, and to provide feedback to the Office of Income Maintenance regarding impact on state and CAO operations. Work includes overall responsibility for the delivery of an assigned staff development program and provision of feedback to the area or program director. Employees participate in and, as needed, lead area and/or headquarters task forces to design and develop new syllabi or revise and update existing syllabi for income maintenance programs, data systems, or professional skills training. Employees direct the activities and evaluate professional and technical participants in training programs and provide documentation of participants' performance to management. Work also includes providing hand-off training; monitoring and analyzing the training performance of CAO first-line training supervisors; and providing feedback to directors on the quality of training provided and adherence to program standards. General supervision is received from an administrative supervisor who reviews work for adherence to established staff development objectives and program effectiveness.

EXAMPLES OF WORK: Plans, organizes, and coordinates standard, specialized, data systems, and professional skills staff development programs for CAOs, headquarters staff, other offices/bureaus, and departments, service providers, and interested community groups.

Designs, develops, implements, conducts, and evaluates staff development programs for formal learning experiences in financial, supervisory, data systems, professional skills and related income maintenance programs which vary in length from one-half day sessions to 15 week sessions.

Develops performance standards for training participants; designs and implements trainee evaluation systems.

Conducts hand-off training sessions for CAO training staff, or provides direct training for CAO staff, headquarters staff, other bureaus and departments, service providers, and interested community groups.

Plans, organizes, directs and evaluates the work of professional and technical staff as training participants; provides management with written evaluations of participants' performance and recommends plans for continued employee development, retention, or dismissal, as appropriate.

Monitors the performance of and provides technical assistance to CAO training supervisors regarding training program content, performance standards, use of trainee evaluation systems and the development of individual work plans for improved performance.

Provides feedback to the Staff Development Director on quality of training provided and the implementation of programs.

Reviews and analyzes Federal or state policies, regulations, procedures, current data systems designs and income maintenance programs in order to recommend enhancements or revisions, or to provide feedback regarding the implications from the CAO or user perspective.

Reviews results of various Federal and state program examinations and evaluations; designs new or refresher staff development programs in order to correct staff misinterpretation of policy or procedure. Assesses and analyzes income maintenance program and performance deficiencies in order to determine if training is necessary as a corrective action plan.

Participates in and/or leads area of statewide task forces convened to develop new or revise and update existing syllabi for income maintenance programs or procedures, data systems, or professional skills training. As a task force leader, establishes deadlines and work plans, assigns and equalizes work among task force members, directs the conduct of training, and provides written feedback concerning task force accomplishments.

Develops training schedules, ensures adherence to training standards, prepares or directs the preparation of necessary training guides and aids, and produces records and reports.

Identifies, develops, and conducts training to enhance the professional training skills of headquarters, area, and CAO trainers.

Represents OIM Staff Development as a resource person at Departmental or other agency meetings.

Prepares reports and correspondence as required.

Performs related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of policies, rules, regulations, and data system processes pertaining to financial and related income maintenance programs.

Knowledge of the principles, practices, and techniques of staff development, including design, implementation, and evaluation.

Knowledge of the operation of county assistance offices.

Knowledge of principles and techniques of supervision.

Ability to interpret and instruct others in the application of policy, procedures, and regulations.

Ability to develop performance standards and design systems to evaluate performance.

Ability to apply adult learning principles to policies, procedures, regulations, and professional skills.

Ability to conduct workshops, lead group discussions, and observe individual and group behavior in order to evaluate performance of participants and to use the group dynamics to enhance the learning experience.

Ability to select or adapt materials to meet training needs.

Ability to develop behavioral objectives/performance expectations for training program participants.

Ability to prepare lesson plans, outlines, syllabi, training aids, and guides.

Ability to establish and maintain effective working relationships with associates, Departmental officials, and others.

Ability to establish and maintain an atmosphere conducive to motivating learning among participants.

MINIMUM EXPERIENCE AND TRAINING: Two years as an Income Maintenance Casework Supervisor;

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Two years of experience in determining eligibility for multiple function medical and financial assistance and related income maintenance program services and two years of experience in developing, teaching, coordinating or evaluating staff development training or educational coursework;

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Any equivalent combination of experience and training.

A Bachelor's Degree in English, Education, Speech Communications, the Social Sciences or closely related field including nine credit hours in the principles and practices of learning theory, course or curricula development and/or the implementation and evaluation of course or instructional materials may be substituted for the required training related experience.