07/12/2002 42050

INCOME MAINTENANCE ADMINISTRATOR 3

DEFINITION: This is highly responsible professional and administrative work directing or managing income maintenance program services for a County Assistance Office (CAO) or multiple district offices in Philadelphia or Allegheny CAO.

An employee in this class serves as the Executive Director of a large CAO with a complement of 66 or more permanent staff that provides a full range of income maintenance program services; or manages the operation of the activities of multiple district offices in Philadelphia or Allegheny CAO. Work involves implementing income maintenance program initiatives and communicating income maintenance policies, procedures, and federal requirements to CAO staff. Work involves educating community agencies and organizations on the available income maintenance program services and performing liaison functions with County Boards of Assistance and other local, state and federal officials. Work is performed with a high degree of independence under the general direction of a higher-level Income Maintenance Administrator and is reviewed for adherence to established policies and procedures through conferences, reports and evaluation of program effectiveness.

EXAMPLES OF WORK: Plans, organizes and directs a CAO providing the full range of income maintenance program services, job placement programs, and all administrative support services.

Serves as an assistant to a higher-level Income Maintenance Administrator by planning, organizing and directing, through subordinate Income Maintenance Administrators, the income maintenance program services and administrative support services of multiple district offices in Philadelphia or Allegheny CAO.

Serves as the CAO spokesperson at County Board of Assistance meetings.

Interprets income maintenance policies and procedures.

Establishes methodologies to evaluate the effectiveness of administrative support services and operational requirements.

Recommends changes to income maintenance policies and procedures to maintain efficient and effective CAO operations.

Implements workload equalization plans.

Plans and develops referral and liaison services with local human service agencies and employers.

Develops procedures in conjunction with local Domestic Relations Offices to establish paternity and maximize child support collections.

Reviews and analyzes a sample of client case records and social services referrals for completeness, accuracy, timeliness, and appropriateness.

Directs and supervises CAO training specialist in providing staff development and mandated training program services.

Interprets income maintenance program policies and regulations for community, employers, and service provider agencies.

Ensures clients receive the appropriate benefits and services for which they are entitled.

Serves as a member of the local management committee to ensure employment and training services are available to agency clients.

Participates in meet and discuss labor relations meetings with union representatives.

Reviews quality control data, audits, and reports to determine the error rate for each of the program area in the CAO and initiates necessary corrective action.

Attends and conducts meetings and conferences.

Prepares CAO operating budget.

Manages complement.

Prepares correspondence, compiles reports and maintains records.

Performs the full range of supervisory duties.

Employees in this class may participate in the performance of their subordinates’ work consistent with operational or organizational requirements.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the principles and practices of public welfare administration.

Knowledge of the operations of human services programs.

Knowledge of current social, economic and health problems and of available resources to meet those needs.

Knowledge of the principles and techniques of supervision and in-service training.

Knowledge of local human services programs and of the structure of community social service agencies.

Knowledge of individual and group behavior.

Knowledge of methods used to work effectively with adults and children who have social, economic, emotional, or health problems.

Ability to plan, organize and direct the work of others.

Ability to direct the determination of clients' eligibility for the various income maintenance program services.

Ability to direct the implementation and utilization of computer systems and reports.

Ability to evaluate efficiency and effectiveness of income maintenance program operations and administrative support services.

Ability to recommend and implement changes in income maintenance program operations and administrative support services.

Ability to interpret and instruct others in the application of policy, procedures and regulations.

Ability to evaluate work of subordinates and to provide technical assistance and guidance.

Ability to establish and maintain effective working relationships with clients, other CAO staff, outside agencies and organizations and the general public.

Ability to communicate effectively, both orally and in writing.

MINIMUM EXPERIENCE AND TRAINING: One year of experience as an Income Maintenance Administrator 2;

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Six years of professional experience in public or private human services work including four years in an income maintenance program, two years of which was in a managerial capacity; and a bachelor's degree;

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An equivalent combination of experience and training, which includes four years in an income maintenance program, two years of which was in a managerial capacity.