Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
43161 09 ST A3 C 805-09 04/30/2023
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JOB CODE: 43161

DEFINITION: This is responsible specialized administrative work directing the statewide staff development program for the Office of Income Maintenance (OIM) in the Department of Human Services (DHS).

The employee in this job is responsible for planning, directing, and organizing the statewide standard and specialized training programs for headquarters and County Assistance Office (CAO) staff. Work involves overseeing the development and implementation of standard training necessary for staff to determine eligibility for financial and other related income maintenance programs; remedial training to review specific policies and procedures related to income maintenance programs; and specialized training for implementing programmatic, procedural, operational, and systems changes. Work also involves determining and establishing policies and standards to achieve training objectives; reviewing, analyzing, and evaluating staff development programs for achievement of objectives, cost-benefit relationships, and adherence to federal and state requirements; and identifying future staff development needs. Supervision is exercised over regional Income Maintenance Staff Development Managers who are responsible for the design, development, implementation, and evaluation of staff development programs delivered within assigned CAOs. Work is performed under the general administrative direction of the Director, Bureau of Operations and is reviewed through conferences, reports, and evaluation of the overall effectiveness of the staff development program.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Plans, organizes, and directs the statewide staff development program for CAO and headquarters staff within OIM.

• Oversees the development of and revision to staff development curricula and programs.

• Determines individual and overall income maintenance training needs by developing and implementing surveys and assessments and reviewing existing and proposed federal and state plans and legislation.

• Establishes an annual staff development plan for projected statewide training activities, including those resulting from Federal Quality Assurance Organization reviews, State Auditor General reports, implementation of computerized systems, and new federal and state regulations.

• Reviews, analyzes, and evaluates the staff development program for achievement of objectives, adherence to federal and state requirements, cost benefit relationships, and future needs.

• Serves as training consultant to OIM staff in planning and coordinating the implementation of programmatic and procedural changes.

• Works with CAO executive directors and income maintenance area managers to analyze and resolve CAO staff performance deficiencies and address related skill development requirements.

• Performs the full range of supervisory duties.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational needs.

• Performs related work as required.


• Knowledge of the principles, practices, and current developments in the field of income maintenance.

• Knowledge of the principles, practices, and techniques of staff development including curriculum assessment and development.

• Knowledge of federal and state legislation, policies, and regulations governing income maintenance programs.

• Knowledge of the principles and practices of employee supervision.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to read, analyze, and interpret policies, procedures, and regulations.

• Ability to analyze and interpret written and numerical information.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year as an Income Maintenance Staff Development Manager;


• Five years of professional income maintenance experience, including three years of experience developing, teaching, coordinating, or evaluating staff development coursework, one of which must have been supervisory; and a bachelor's degree.