03/28/2008 43222

DIRECTOR, BUREAU OF PROGRAM SUPPORT, OFFICE OF INCOME MAINTENANCE

DEFINITION: This is highly responsible administrative work in directing a comprehensive management services program in the Office of Income Maintenance (OIM).

The employee in this job is responsible for planning, organizing, managing and directing the policy development, implementation and analysis of all administrative support activities required to carry out all functions and programs of OIM. Work involves developing OIM policies, procedures, and strategies related to fiscal management, budget development and monitoring, audit resolution, benefits delivery administration, procurement and contract development, public relations, program planning/management methods development, personnel, facilities planning, and other office services; directing the development of policies and procedures involving information technology planning and support, statewide data collection and analyses, and financial forecasting functions for OIM; implementing and interpreting rules, regulations, policies, and procedures concerning administrative support activities; and serving as the principal advisor to the Deputy Secretary on administrative service matters. Work includes frequent interaction with agency executive management, public and private officials, vendors, and suppliers in order to deliver the operating support necessary for the attainment of OIM's goals and objectives. Supervision is exercised over a large professional, technical, administrative, and clerical staff. Work is performed with a high degree of independence under the general direction of the Deputy Secretary for Income Maintenance and is reviewed for conformance with overall Departmental policies and objectives through periodic conferences and reports.

EXAMPLES OF WORK: Plans, directs, and coordinates a comprehensive management services program in the OIM for all of the OIM's programs.

Develops, interprets, implements, and evaluates OIM policies, regulations, and procedures for fiscal management, budget development and monitoring, audit resolution, benefits delivery administration, procurement and contract development, public relations, program planning/management methods development, personnel, facilities planning, and other office services.

Directs the development of OIM's budget request, rebudget, program revision requests (PRRs), allotment schedules, funding alternatives, and blue book (budget hearings) material.

Plans, directs and coordinates corrective actions and responses to federal and state audit/review findings and recommendations in order to defer or disallow federal financial participation.

Oversees the operations of the Electronic Benefits Transfer program, including policy development, through which all cash and Food Stamps clients obtain their benefits.

Directs the preparation of OIM's Affirmative Action Plan and documents for the recruitment, selection, retention and reclassification of OIM headquarters staff, and the conduct of all OIM personnel-related matters.

Directs the review of federal and state regulations and state policy and procedures to determine the need for developing new administrative methods and procedures, IT and data system changes, and financial resource changes; and directs the development and implementation of these changes.

Directs the overall planning, development, modifications, and implementation of the Client Information System (CIS) phases leading to FAMIS certification.

Plans and directs the functions of office services for the OIM including responsibility for procurement, contract development, space utilization, telecommunications, forms/records control and management, inventory and special program projects in order to ensure the availability of adequate material resources.

Maintains liaison with the Bureau of Information Systems to develop, design and maintain IT programs and systems to meet state/federal reporting requirements and management informational needs.

Directs the preparation of estimates, analyses and forecasts for use in administrative, program and budget planning to include cost and effects of proposed or actual legislative, procedural or policy changes of a program or administrative nature.

Supervises a large professional, technical, administrative and clerical staff.

The employee in this job may participate in the performance of their subordinate’s work consistent with operational or organizational requirements.

Performs the full range of supervisory duties.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of income maintenance programs and related resources of federal, state, local and private agencies and organizations.

Knowledge of federal and state laws, rules, standards, policies, and Departmental procedures governing the administration of the Commonwealth's income maintenance programs.

Knowledge of the principles and practices of public administration.

Knowledge of the principles and practices of supervision.

Knowledge of the principles and practices of management analysis.

Ability to analyze and interpret federal mandates and regulations.

Ability to interpret income maintenance and other programmatic data.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

MINIMUM EXPERIENCE AND TRAINING: Six years of professional administrative experience in budgeting, purchasing, or personnel management that included three years in a supervisory capacity; three years of professional income maintenance work; and a bachelor's degree;

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An equivalent combination of experience and training that includes three years of professional supervisory experience and three years professional income maintenance experience.