JOB TITLE: DIRECTOR, BUREAU OF POLICY AND QUALITY MANAGEMENT, ODP

JOB CODE: 43450

DEFINITION: This is responsible professional and administrative work directing the development and evaluation of program policies, regulations, and quality assurance activities for statewide intellectual disabilities (ID) and autism providers overseen by the Office of Developmental Programs (ODP) in the Department of Human Services (DHS).

The employee in this job plans, organizes, and directs the development of program policies and regulations to define the department's goals and objectives for the statewide ID and autism programs. Work involves directing the development of regulations, policies, and procedures in compliance with state and federal standards and requirements; coordinating activities with other departmental program offices, DHS Office of Policy Development, and the Departments of Aging, Health, and Education; and reviewing federal and state legislation to determine the impacts on the services provided to those with ID or autism. Work includes directing the quality assurance activities; directing the development of program performance measures; reporting on program results; identifying requirements for continuous improvement in program services and supports delivery; and serving as the department’s liaison with external stakeholders to ensure that services and supports protect the rights, health, and safety of those with ID and autism. The employee directs the ongoing program and data analysis and documentation of the effectiveness of ODP’s programmatic services; the analysis and evaluation of ODP’s training and communication needs; the development and implementation of training on policies and quality management content; and the preparation of required federal reports. Supervision is exercised over professional staff, and work is performed under the general direction of the ODP Deputy Secretary.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Develops and implements policies and regulations regarding quality improvement, risk management, and communication functions for all ODP services.

• Develops and revises regulations, policies, and operating procedures in coordination and consultation with other ODP bureaus and external stakeholders to meet state and federal requirements.

• Develops and directs policies on designing performance measures to communicate priorities in human service delivery, measure outcomes of the services provided by ODP, and enhance customer service to all individuals served by ODP.

• Develops, implements, and evaluates quality management strategies for the statewide ID and autism service systems.

• Oversees the development and conduct of training pertaining to quality management and quality performance measures for ODP staff and providers overseen by ODP.

• Oversees the publication of informational notices, operating procedures, policies, and regulations for ODP services in collaboration with other ODP bureaus to meet state and federal requirements.

• Identifies opportunities to improve outcomes through data collection, analysis, strategic planning, and implementation of best practices.

• Oversees the measurement and monitoring of program performance by bureau staff.

• Analyzes performance measures and program data to highlight performance and identify potential problem areas.

• Evaluates the effectiveness of services and supports for persons served by ODP.

• Oversees the development of applications to secure program funding from federal, state, and other sources.

• Oversees the development and negotiation of Medicaid waiver applications and State Medicaid Plan amendments.

• Works cooperatively with other offices on department-wide policy research, design, and implementation.

• Researches federal statutes and regulations, medical advances, and best practices on program service delivery.

• Directs the planning, development, implementation, and evaluation of new program models and funding concepts impacting ODP services.

• Oversees the development of provider qualification and certification requirements.

• Oversees the development of operating agreements with Medicaid administrative entities.

• Directs the preparation and dissemination of performance reports to ODP staff, business partners, and external stakeholders to assist in decision making regarding improvements to service delivery.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the goals, objectives, principles, and practices of human service administration and program operations.

• Knowledge of methods and techniques used in data collection, analysis, and reporting.

• Knowledge of the laws and regulations governing the provision of services to individuals with ID or autism.

• Knowledge of social, economic, and health issues as they relate to individuals with ID or autism.

• Knowledge of the principles and practices of effective supervision.

• Ability to read and interpret policies, procedures, and regulations.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills and Abilities):

• Seven years of professional experience providing, developing, or evaluating human services programs to individuals with developmental disabilities, including two years in a supervisory capacity, and a bachelor’s degree;

or

• An equivalent combination of experience and training which includes two years of professional supervisory experience serving the needs of individuals with developmental disabilities.