JOB TITLE: STAFF DEVELOPMENT SPECIALIST 1

JOB CODE: 43700

SERIES NATURE OF WORK: The Staff Development Specialist series describes work in staff training and development in the Office of Developmental Programs (ODP), Department of Human Services and in the Bureau of Veterans Homes (BVH), Department of Military and Veterans Affairs.

DEFINITION: This is professional work in staff training and development.

An employee in this job develops, conducts, coordinates, and evaluates technical, practical, and skill-based training courses to enhance overall programmatic performance by improving employees’ service delivery to individuals residing in an ODP-operated state residential care facility or a BVH-operated veterans long-term care facility. Work involves meeting with facility or program managers to assess staff development requirements; developing training plans to meet specific staff training needs; implementing training policies; identifying appropriate staff for participation; arranging for training logistics; coordinating the development of training modules with facility or program staff; and monitoring and evaluating completed training. Work also includes participating in the analyses of training results to validate the effectiveness of course content and to determine future training needs. Work may also include conveying knowledge of adult learning theory and methodology to other instructors and managers. Work is reviewed for adherence to training objectives and effectiveness of results achieved.

EXAMPLES OF WORK: (Note: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Reviews, processes, implements, and monitors training and training materials to be provided to facility or program staff.

• Coordinates proposed training curricula with facility or program managers to prevent duplication of training modules.

• Evaluates training curricula to ensure consistency with training objectives.

• Surveys facility or program staff to assess their skills inventory and training needs.

• Develops new training courses and locates and modifies existing course content to meet specific staff development needs.

• Conducts training courses on topics such as program service delivery, communications, interpersonal skills, leadership, teambuilding, regulations, policies, and procedures.

• Develops competency-based skill sets to prepare staff for the transition to new programs and initiatives.

• Schedules training courses; notifies participants; and arranges for training locations, materials, and speakers.

• Identifies staff development and training needs that require instructors with specialized experience or skills, researches available options, and arranges for training delivery.

• Evaluates the effectiveness of training courses by soliciting and reviewing comments from course participants and their supervisors.

• Engenders support and establishes a positive perception of training and development programs with staff and management.

• Provides mentoring and guidance to managers and other instructors regarding effective learning techniques and methodologies for adult training audiences.

• Participates in quality assurance and performance improvement initiatives by providing quality improvement, problem solving, and process improvement tools to staff.

• Develops and implements new employee orientation.

• Compiles and maintains information on staff training courses.

• Maintains records of training provided to staff.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the principles, practices, and techniques of curriculum assessment and development.

• Knowledge of instructional strategies, techniques, methods, and approaches used to deliver training.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret written information.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Two years of professional experience developing, teaching, or evaluating training or educational course work, and a bachelor's degree;

or

• An equivalent combination of experience and training.