03/02/1998 47885

DIRECTOR, BUREAU OF VICTIMS' SERVICES, PCCD

DEFINITION: This is responsible administrative and professional work at the Bureau level in the field of victims' services programs in the Pennsylvania Commission on Crime and Delinquency.

The employee in this class directs, through management of subordinate professional personnel, the activities of the Bureau including the Divisions of Victims' Compensation which makes payments to qualifying victims of crimes and Victims' Services which develops, implements and administers a variety of victim services related programs. Work involves recommending, developing, implementing, and coordinating policies, procedures, priorities and plans for efficient Bureau operation. An important aspect of the work of this position is the responsibility for integrating Bureau programs and priorities with the general programs and priorities of the Pennsylvania Commission of Crime and Delinquency. The employee in this class is the principal advisor to the Executive Director, Chair of the Victims' Services Advisory Committee, the Chair of the Commission and to other high level agency decision makers on issues relating to the development and the administration of the statewide victims services projects and programs. An extensive amount of contact is required between the employee; legislators; state, local and federal program officials; and the general public for the purpose of program planning and development, recommending program changes in accordance with federal, state or local rules and regulations; explaining, clarifying, or advocating program needs or intentions; and reviewing and implementing proposed legislation to determine the impact on victims' services programs. Supervision is exercised over managerial, professional, technical and clerical personnel. Work is assigned in the form of broad program goals and objectives and is performed with a high degree of independence. Work is reviewed by the Executive Director, Commission Chair and Victims' Services Advisory Committee Chair through reports, achievement of program goals and objectives, completeness and overall effectiveness of results.

EXAMPLES OF WORK: Directs, through supportive management and professional personnel, the activities of the Divisions of Victims' Compensation and Victims' Services.

Determines, develops, implements policies, procedures, priorities, and plans for efficient Bureau operation.

Integrates Bureau programs and priorities with the general programs and priorities of the Pennsylvania Commission on Crime and Delinquency. Advises the Executive Director and other high level decision makers on issues relating to the development and administration of the statewide victims' services/compensation programs.

Formulates and publicly advocates substantive program policy related to victims' services, recommends changes when necessary.

Promotes public interest in, utilization of victims' services/compensation programs by speaking before interested lay and professional groups. Directs through a subordinate Division Director, the development of projects and programs in the Division of Victims' Services.

Directs through a subordinate Division Director in the Division of Victims' Compensation the establishment of policies, standards and guidelines for the operation of a victims' compensation program.

Reviews and comments on legislation affecting victims' services/compensation programs; defines the need for legislation in specific program areas.

Evaluates program effectiveness to determine if all the populations are adequately served.

Reviews complex compensation claims to determine eligibility and establish policy.

Establishes and maintains contact with high level agency personnel, other state agencies, federal program specialists, other public and private organizations and the general public for program planning and development, recommends program changes in accordance with federal, state and local rules and regulations; and explains, clarifies or advocates program needs and intentions.

Supervises professional, technical and clerical personnel.

Plans and assigns the work of subordinates; approves or disapproves leave; responds to grievances by recommending or implementing corrective action.

Employees in this class may participate in the performance of their subordinates work consistent with operational or organizational requirements.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the principles, practices, current developments, and problems in the criminal justice and the victims' services fields.

Knowledge of the principles and practices of public administration.

Knowledge of the principles of effective supervision.

Knowledge of the principles and practices in criminal justice as related to the development and implementation of statewide programs in victims' services.

Knowledge of those Federal, state and local agencies, programs, resources, funding sources, rules, and regulations which affect the delivery of victims'/compensation services.

Knowledge of the principles of grants management in relation to the securing of funds for the operation of statewide programs in victims' services.

Ability to interpret and explain the implications of Federal, state, and local laws, rules, and procedures affecting statewide victims' services/compensation programs.

Ability to plan, direct and manage the work of a professional, technical, and clerical staff.

Ability to communicate both orally and in writing and present technical reports which summarize or advocate program policy, achievements, purposes, needs, etc.

Ability to establish and maintain effective working relationships with subordinates, associates, superiors, and other Federal, state and local agencies, and the general public.

Ability to recognize sensitive issues and obtain acceptable results for the parties involved.

Ability to exercise sound management skills.

MINIMUM EXPERIENCE AND TRAINING: Five years of experience in the field of victims' services which included two years in a supervisory capacity, and a Bachelor's Degree. A Master's Degree in one of the criminal justice, social work, or related disciplines may be substituted for one year of the required non-supervisory experience;

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Any equivalent combination of experience and training.