Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
49860 11 ST F3 N 714-02 01/09/2015
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JOB CODE: 49860

DEFINITION: This is highly responsible administrative work overseeing the functions of the Enforcement Office in the Pennsylvania Human Relations Commission (PHRC).

The employee in this job directs the PHRC’s housing, quality assurance, statewide mediation, compliance, and training programs, which are designed to prevent or eliminate discrimination in employment, residential and commercial real estate, and public accommodations. Work includes responsibility for strategic planning, policy and program development, fiscal planning, and education and outreach within professional human relations communities. Work involves developing and maintaining relationships with partner organizations and providing consultation to local municipalities regarding the enforcement of the Pennsylvania Human Relations Act and the Pennsylvania Fair Employment Opportunities Act. Work also includes managing PHRC relationships and communications with federal entities, such as the Department of Housing and Urban Development (HUD) and the Equal Employment Opportunity Commission (EEOC). Supervision is exercised over professional staff responsible for assessing PHRC program services and delivery. Work is performed under the general direction of the executive director and is reviewed through reports, conferences, and an evaluation of the effectiveness of results.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Plans, organizes, and directs the operations of the PHRC’s Enforcement Office.

• Develops and implements policies and procedures for PHRC programs designed to enforce the provisions of the Pennsylvania Human Relations Act.

• Evaluates the administration of PHRC’s programs in regional offices and recommends modifications based on an examination of relevant laws and PHRC’s legal authority.

• Oversees quality assurance activities and training programs for mediation and field staff on the operation of the compliance program, including investigation techniques, case summaries, findings, conciliation, and hearings.

• Directs and implements EEOC and HUD work sharing agreements with local human relations commissions.

• Develops revenue generating, grant and fundraising activities to support existing programs.

• Oversees the Mediation program and associated legal staff.

• Develops and maintains working relationships with local, state, and federal agencies engaged in programs similar to those of the Commission.

• Identifies industry-wide problems in housing and commercial property, employment, and public accommodations issues; and recommends potential solutions.

• Researches nationwide legislation and court decisions to keep abreast of current practices and procedures.

• Performs the full range of supervisory responsibilities.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of the methods and techniques of promoting equal opportunity.

• Knowledge of human relations issues.

• Knowledge of civil rights legislation.

• Knowledge of report writing methods and techniques.

• Knowledge of the principles and practices of employee supervision.

• Ability to read and interpret written materials, such as laws, regulations, guidelines and administrative procedures.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effective orally.

• Ability to communicate effectively in writing.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of an employee performing the work of this job at the full performance level. These may not be evaluated by the State Civil Service Commission or used for Civil Service examination purposes and are not position-specific performance standards.):

• Knowledge of office administrative and personnel budgeting and expense principles.

• Ability to coordinate the activities of program areas and resolve conflicts as necessary.

• Ability to exercise initiative and judgment in developing, interpreting and implementing policies and procedures and in analyzing and evaluating the effectiveness of programs.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Six years of professional experience in human relations, general human resources, equal opportunity, or civil rights work, which includes four years in a supervisory capacity; and a bachelor’s degree;


• An equivalent combination of experience and training.