Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
49905 11 ST A3 N 735-01 01/22/2018
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JOB CODE: 49905

DEFINITION: This is responsible consultative and policy development work as the Chief of Staff for a deputy-level organization (Office) in the Department of Human Services (DHS).

An employee in this job is responsible for providing coordinative supervision over all Office program components and special initiatives in order to improve and/or modernize services provided. Work involves serving as a key member of the executive team and working with the deputy secretary to identify, emphasize, and discuss issues impacting services. Work includes establishing goals and objectives to implement the Office’s strategic plan; developing and implementing policies and procedures; and providing leadership and coordination to Office program managers to ensure that all programs are providing high-quality services. Work also involves participating in meetings with federal and state agencies, members of the legislature, and public and private agencies regarding complex issues related to program areas and coordinating the programs and activities of the Deputy Secretary’s Office, which includes project management, program development, internal and external communications, and administrative support functions. Supervision may be exercised over professional and technical staff. Work is performed under the general direction of the Deputy Secretary who reviews work through conferences, reports, program effectiveness, and results achieved.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Directs the development and coordination of policy, programs, special initiatives, and projects for the Office.

• Develops policies to support new programs and interprets policy and procedures for the Deputy Secretary’s Office and the Secretary of Human Services.

• Provides policy, research, and planning support to the Deputy Secretary and provides advice on a wide variety of highly complex and sensitive programmatic and administrative matters.

• Reviews, evaluates, and makes recommendations concerning proposed legislation impacting program areas.

• Represents the Office in contacts with DHS Secretary’s Office staff, the Governor’s Office, state legislature, state and federal agencies, and public and private agencies.

• Prepares and delivers presentations or speeches as a representative of the Deputy Secretary.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.


• Knowledge of the principles, dynamics, and structure of human services or social services community organizations and public and private agencies.

• Knowledge of resources available in human services or social services programs.

• Knowledge of laws and regulations pertaining to human services or social programs.

• Knowledge of the principles and practices of public administration.

• Knowledge of the principles and practices of policy and program planning, development, and implementation.

• Knowledge of the principles and practices of effective supervision.

• Ability to analyze and interpret policies, procedures, and regulations.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• Seven years of consultative human services or social services program experience that includes two years in a supervisory capacity, and four years involving program planning and policy development, and a bachelor’s degree;


• An equivalent combination of experience and training that includes two years of human services or social services program supervisory experience, and four years of experience involving program planning and policy development.