JOB TITLE: DRIVER LICENSE EXAMINER ASSISTANT

JOB CODE: 71039

SERIES NATURE OF WORK: The Driver License job series describes work in the issuance of driver’s licenses in the Pennsylvania Department of Transportation.

DEFINITION: This is limited technical work administering the application and knowledge testing processes of Pennsylvania’s commercial or non-commercial driver licensing program.

An employee in this job performs a variety of limited technical duties related to conducting standardized knowledge and skill examinations to evaluate the competence of commercial or non-commercial driver license applicants. Work involves proctoring standardized driver knowledge tests, performing visual acuity screenings, verifying identity and related documents, and processing driver license applications and test results. Work also involves a heavy volume of public contact work, which includes regular exposure to disgruntled customers. Employees in this job attend training to develop critical job knowledge. Work is performed under the direction of a Driver License Center Supervisor who reviews work for conformance to established standards and procedures.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Reviews and processes documents, such as applications, birth certificates, Social Security cards, marriage certificates, court documents, proof of residency documents, or documents issued by federal agencies or foreign countries to establish identity and eligibility for driver license/identification card products, and to identify irregularities to mitigate, detect, and deter fraud.

• Accesses multiple systems and databases to authenticate various documents presented by customers.

• Produces driver license and identification card products by entering test results or data into a computer and operating equipment which generates the physical product.

• Conducts telebinocular, color perception, and other vision tests.

• Conducts the commercial or non-commercial driver license knowledge examination both orally and by computer to individuals or groups.

• Orally communicates information related to the driver license application, testing, and complaint processes to customers.

• Calculates fees for driver license products.

• Attends training related to driver license requirements, laws, and regulations as well as fraud identification.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of effective customer service practices.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to read and interpret written materials.

• Ability to perform four function mathematical calculations.

• Ability to file, copy, purge, and enter data in order to maintain basic records.

• Ability to operate office machines, computer terminals, and related equipment.

• Ability to follow oral and written instructions.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year of experience obtaining, evaluating, and providing information to the public.