JOB TITLE: FACILITY SERVICES SUPERVISOR

JOB CODE: 80245

DEFINITION: This is supervisory work overseeing employees who perform routine maintenance, custodial, and related services for a commonwealth facility or group of facilities.

An employee in this job supervises and participates in facility services work including routine maintenance, custodial services, groundskeeping, and related facility services functions. Work involves scheduling and supervising employees performing facility-services work; overseeing, assigning, and monitoring daily work orders; and recommending and implementing procedures, methods, materials, and tools to accomplish this work. Work includes troubleshooting and resolving job-site issues, monitoring the work of contractors, and maintaining an inventory of supplies and tools. Work is performed independently and reviewed through discussions and inspections by a higher-level manager.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Prioritizes and assigns daily work orders to subordinate staff.

• Supervises employees responsible for cleaning buildings, gathering waste and recyclable materials, and using and maintaining custodial supplies and cleaning equipment.

• Oversees routine repairs, installations, and replacements of common building items, equipment, and furniture, such as fencing, drywall, ceiling tiles, hospital beds, cabinetry, signs, windows, screens, partitions, office furniture, mechanical locks, interlocking floor tiles, doors, light bulbs, and air filters.

• Ensures work is completed in compliance with trades methods, quality and efficiency standards, manufacturing guidelines, regulations, and codes.

• Implements a preventative and routine maintenance program and cleaning schedules.

• Monitors facility services work provided through contractors, such as landscaping, waste disposal, snow removal, security services, window washing, fire alarm services, and elevator maintenance; and elevates contractor performance issues to higher level manager to address.

• Monitors the operation of the facility and equipment to identify routine maintenance and safety matters; elevates non-routine issues to a higher-level manager for review.

• Implements minor maintenance projects such as patching and resurfacing walls, floors, and ceilings; building and modifying partitions; and coordinating interoffice moves and relocations.

• Coordinates facilities-related work to minimize disruptions to daily occupant operations and informs higher-level manager if disruptions are likely to occur.

• Implements and communicates procedures for tool and supply use, maintenance, replenishment, and storage.

• Gathers and submits requests for the procurement of parts, materials, and supplies to a higher-level manager.

• Provides skill-based, equipment, and safety training applicable to employee job duties and performance.

• Provides contractors and employees access to the facility, including an escort to the work site and information about the work request.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Operates motor vehicles.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the methods, materials, and practices necessary to perform routine maintenance work on commercial, industrial, or multi-unit residential facilities.

• Knowledge of regulations, building codes, and safety precautions related to routine maintenance work on commercial, industrial, or multi-unit residential facilities.

• Knowledge of the care and use of tools and equipment necessary to perform routine maintenance work on commercial, industrial, or multi-unit residential facilities.

• Knowledge of blueprints and schematics.

• Knowledge of training methods.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Three years of routine maintenance work experience in commercial, industrial, or multi-unit residential facilities which includes two years of lead work experience;

or

• An equivalent combination of experience and training.

SPECIAL REQUIREMENT:

• Certain positions require possession of an active motor vehicle license.