6/17/05    L0139

MANAGEMENT AIDE (Housing)

Definition:

This is beginning level technical work in one of several functions of a housing authority.

An employee in this class performs a variety of beginning level duties to develop technical competence and understanding of an assigned program area of a housing authority. Assigned program areas include management, administration, fiscal services, property management, occupancy and resident relations. Duties may involve participation in an on-the-job training program and applying the knowledges and skills acquired to the performance of duties within the program area. Work is performed with increasing independence as skill and competency are gained. Work is performed under the supervision of a technical or administrative superior who assigns properties, provides preliminary instructions, and reviews work for adherence to established standards and instruction.

Examples of Work Performed:

Assists in the performance of a wide variety of tasks in administration, fiscal services, property management, occupancy and resident selection.

Assists in the collection, analysis, and evaluation of statistical data for use in planning and administering the housing authority programs.

Assists in the analysis of fiscal data and in the examination of records and procedures for adherence to laws, regulations and procedures pertaining to housing authorities.

Collects rents and charges from residents; adjust rents.

Verifies income for any changes in employment or composition of family.

Interviews new residents and assists in processing all necessary forms.

Prepares correspondence related to the problems or inquiries directed at the assigned program area.

Receives and adjusts complaints from residents requesting maintenance work.

May be assigned responsibility for management of a block of units or housing.

Performs related work as required,  

Knowledges, Skills, and Abilities:

Some knowledge of current social and economic problems which concern housing authorities.

Some knowledge of the principles and practices involved in reviewing and auditing financial statements.

Some knowledge of management practices of public and private agencies dealing with social problems and community needs.

Ability to secure and analyze facts and to exercise sound judgment in arriving at conclusions.

Ability to assist in managing a housing property.

Ability of plan and organize the management of housing authority records and reports.

Ability to learn, interpret, and administer rules, regulations, and procedures relating to property management or housing authority administration.

Ability to establish and maintain effective working relationships with superiors, subordinates, residents, other agencies, and the general public.

Ability to express ideas clearly and concisely, orally and in writing.

Experience and Training:

One (1) year of experience in performing tasks associated with the management of multi-family housing developments, or properties owned or administered by public housing agencies;

or

One (1) year of comparable business, industrial, or professional employment;

or

Any equivalent combination of experience and training. 

Commonwealth Equivalent PSG ST04