JOB TITLE: AGING CARE MANAGER 2
JOB CODE:  L0635 

SERIES NATURE OF WORK: The Aging Care Manager job series describes professional work providing social services or referrals for older adults. 

DEFINITION: This is professional work developing care plans and managing services for older adults.

An employee in this job assesses needs and manages social services for older adults and their families to improve their quality of life. Work involves 
evaluating the social contacts and supports, daily living activities, cognitive functioning, physical health, and economic and other resources of older 
adults to develop plans for their care. Work includes coordinating plans with other agencies to refer clients for additional services, and assisting older 
adults in utilizing available services to meet their needs. Work may also include conducting more thorough assessments of an individual’s medical, social, 
and psychological well-being, as well as their living situation, including the physical condition of their housing unit, in order to ensure they receive the 
best care. Work is performed independently and reviewed by a professional or administrative supervisor through individual and group conferences and an evaluation 
of case records and reports.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. 
Conversely, this is not an all-inclusive list of work examples.)

* Provides care management services to clients and members of their families to improve their quality of life.

* Serves as a liaison to other social service agencies, hospitals, clinics, courts, and community resources to assist clients in utilizing these resources to meet their needs.

* Consults with professional staff in other program areas to discuss diagnoses and plans of treatment. 

* Assists clients in managing income and getting maximum benefits from Social Security and Medicare; keeps clients informed of legislation affecting benefits.

* Interprets program policies and procedures for individuals, groups, and agencies. 

* Prepares social studies, case histories, reports, and records.

* Performs the full range of supervisory duties.

* Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

* Performs related work as required.
 
ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES: 

* Knowledge of the principles and methods of social casework.

* Knowledge of laws, regulations, and policies governing human services programs.
 
* Knowledge of current social, economic, and health issues that impact the aging population.
 
* Knowledge of individual and group behavior within the aging population.
 
* Ability to plan and organize work and set priorities.

* Ability to prepare adequate records and reports related to case management.

* Ability to maintain a client caseload in an effective and timely manner.

* Ability to work with adults who are physically, mentally, or emotionally disabled, or economically disadvantaged.

* Ability to apply critical thinking skills to identify and resolve problems.
 
* Ability to communicate effectively in writing.

* Ability to communicate effectively orally.
 
* Ability to establish and maintain effective working relationships.
 
MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities) 

* Six months as an Aging Care Manager 1 or a County Caseworker 1;

or

* Successful completion of the County Social Casework Intern program;

or

* Six months of professional human services or nursing experience; and a bachelor’s degree in social sciences, behavioral sciences, human services, or a closely related field;

or

* An equivalent combination of experience and training.

Commonwealth Equivalent PSG ST06