JOB TITLE: MAIL PRODUCTION TEAM LEADER

JOB CODE: 00645

SERIES NATURE OF WORK: The Mail Production job series describes work performed in support of mail production services.

DEFINITION: This is lead work over a team of employees operating high-volume, production-level mail insertion or sorting equipment in an agency centralized mail production facility.

An employee in this job is responsible for serving as a lead worker for Mail Production Operators who perform work operating computerized, high-volume mail insertion or sorting equipment to process barcoded letters and documents. Work involves leading team members in preparing and adjusting equipment; reading and following instructions on job tickets/work orders; selecting, identifying, and entering individual job parameters; operating mail metering and addressing equipment; monitoring jobs to ensure all job pieces have processed correctly and to protect confidentiality of information; and performing routine maintenance, adjustments, and minor repairs to equipment. Work also includes submitting daily production reports and ensuring work is completed within scheduled deadlines. Assignments are received with general instructions and are carried out independently. Work is reviewed by a supervisor for overall completion, accuracy, and customer satisfaction.

   DISTINGUISHING CHARACTERISTICS: Work is differentiated from the lower level by the responsibility for the following:

• Functioning as a lead worker for Mail Production Operators.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Functions as a lead worker for Mail Production Operator work by assigning and reviewing work, training employees, and performing quality control functions for the work.

• Leads team members in the operation of high-volume mail insertion and mail sorting equipment and mail addressing and mail/postage metering systems.

• Ensures job tickets/work orders are completed timely and accurately.

• Performs routine maintenance, adjustments, and minor repairs to equipment.

• Operates a motor vehicle used to pick up mail from various locations for mail sorting.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the operations and workflow of a mail production facility.

• Knowledge of computerized equipment and machinery used in a mail production facility.

• Knowledge of office equipment operation.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to operate a personal computer.

• Ability to perform basic mathematical calculations, such as addition, subtraction, multiplication, and division.

• Ability to follow verbal and written instructions.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• One year as a Mail Production Operator;

or

• One year of experience in the operation of print or mail insertion equipment or similar machinery used in a print or mail production facility;

or

• An equivalent combination of experience and training.

SPECIAL REQUIREMENT:

• Certain positions require possession of an active Pennsylvania non-commercial Class C driver’s license or equivalent.