Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
01160 06 ST A4 C NIS-09 01/23/1995

04/30/2003 01160


DEFINITION: This is limited technical work in the management of voice and data telecommunications systems.

An employee in this class performs a variety of duties in the coordination of voice and data telecommunications and related administrative activities in Commonwealth agencies. Work involves providing support and technical assistance to a wide group of organizational entities in planning for and implementing voice and data system changes of standard regulated offerings or small systems that do not require specialized design. Work also involves assisting in the conduct of technical studies for the identification of operational requirements for larger systems. The work includes working with agency user representatives in identifying and defining voice and data telecommunications needs including line, equipment and feature requirements; preparing and/or processing requests for service; determining and preparing the implementation of installation schedules; providing assistance in identifying equipment and system malfunctions for referral to appropriate contractor; determining the accuracy of bills in terms of usage, equipment and locations; training users; and resolving billing errors. Work is distinguished from Telecommunications Specialists by the limited scope of projects assigned in which methods are ruled by standard procedures and contract offerings=and do not require specialized systems design. Supervision is provided by a technical or administrative supervisor who reviews work for adherence to standards and results obtained.

EXAMPLES OF WORK: Provides technical advice and assistance to agency user representatives in identifying telecommunications needs.

Prepares and/or reviews and processes requests for service, equipment, and/or feature changes.

Evaluates the need for service, equipment, and/or feature changes and recommends appropriate action.

Identifies the nature of telecommunications problems and explains the appropriate course of action and/or contacts the company or contractor to resolve the problem or conduct repairs.

Identifies data telecommunications needs and requirements for connections, lines, and equipment to support data networking activities.

Maintains computer-stored records of services, equipment, telephone credit cards, and problems identified and reported to the telecommunications company.

Evaluates time sequence and physical plant considerations involved in changes to prepare an installation schedule that assures all work is done in the proper sequence.

Coordinates with building trades, company representatives, vendors, and agency personnel to insure timely installation of equipment.

Compares bills with inventories of equipment, equipment features, and services.

Reconciles billing errors.

Prepares detailed reports itemizing discrepancies in bills.

Assists in gathering information for the preparation of Requests for Proposals for new voice and data telecommunications systems that require system design.

Assists in the gathering of information necessary for the preparation of agency telecommunications multi-year plan.

Determines and processes changes to update agency telephone listings and the Commonwealth Telephone Directory.

Performs related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of voice and data telecommunications terminology, equipment, and services.

Knowledge of Federal and state laws, rules, and regulations pertaining to voice and data telecommunications.

Knowledge of the methods and techniques used in the installation, operation, and maintenance of voice and data telecommunications systems.

Knowledge of voice and data telecommunications billing processes and error correction procedures.

Ability to analyze user requirements in terms of voice and data telecommunications needs.

Ability to plan telecommunications equipment and services implementation schedules.

Ability to read, interpret, and apply technical voice and data telecommunications literature on current and new telecommunications systems and applications.

Ability to identify problem areas of voice and data telecommunications systems and determine corrective measures.

Ability to operate data entry equipment.

Ability to communicate effectively orally and in writing.

Ability to establish and maintain effective working relationships with governmental entities and vendors.

MINIMUM EXPERIENCE AND TRAINING: Two years of voice or data telecommunications experience which involved: marketing or business management of systems for commercial or governmental applications or technical work in the acquisition, installation, repair, or maintenance of commercial or governmental systems;


An associate's degree in Microcomputer or Telecommunications Technology or other closely related field.

Post high school training in telecommunications technology, data communications, or electronics with emphasis in telecommunications technology may be substituted on a year-for-year basis for the required voice and data telecommunications experience.