12/15/2006 01605

INFORMATION TECHNOLOGY TRAINEE

NATURE OF WORK: This is structured and specialized trainee work in a program serving as entrance to information technology occupations in state government. Technical areas served may include network administration and support, applications development, or a variety of computer support services. Training consists of formal workshops, on-the-job work experiences, and lectures from academicians, consultants, industry specialists, and Federal and state specialists.

DEFINITION: An employee in this class participates in projects that treat in-depth problems of concern to state government information technology resources and methods, and practical work assignments in the area of specialization. As training progresses, employees will be involved in projects of greater difficulty and complexity. Training and development activities are directed by the supervisor or the agency training coordinator who assures that trainee progress is monitored, and that scheduled activities serve to develop competence in information technology in general and in the area of specialization.

EXAMPLES OF WORK: Participates in seminars, performs training assignments, and observes technicians, supervisors and information technology managers performing a variety of duties as part of an overall training and development program.

Attends training sessions and participates in formal and on-the-job training designed to develop and sharpen trainee skills in information technology.

Receives guidance and counseling to acquaint the individual with the various specialized functions of information technology including network administration and support, applications development, and a variety of user support services.

Performs a variety of individual or group training assignments to aid in the development of analytical and communicative skills.

Assists technicians, specialists, developers, generalists, and administrators in on-the-job training assignments, and is assigned more difficult and complex analytical work as the training period nears completion.

Prepares detailed and comprehensive reports and develops recommendations on projects completed.

Presents orally the results of studies and analyses, and explains rationale and judgments used in arriving at conclusions.

Participates in a variety of assignments designed to broaden experience in Commonwealth organization, functions, and information technology resources and methods.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the concepts, characteristics, and capabilities of information technology.

Knowledge of the concepts of modern computer science.

Knowledge of information technology as it applies to network administration and support, applications development, and a variety of user support services.

Knowledge of the use and functionality of industry standard software application programs such as word processing, spreadsheet, e-mail, and data base.

Knowledge of the process of installing and configuring software on PC's and peripheral hardware.

Ability to learn to apply the principles and techniques of information technology.

Ability to install and configure PC's and peripheral hardware.

Ability to install and configure software on PC's and peripheral hardware.

Ability to prepare clear and comprehensive written reports.

Ability to read and comprehend technical information technology manuals, reports, procedures and specifications.

Ability to analyze equipment and systems malfunctions identified by users and initiate corrective measures.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively both orally and in writing.

MINIMUM EXPERIENCE AND TRAINING: An Associate's Degree in Computer Science; Management, Computer or Business Information Systems; Microcomputer Technology, Information Technology, Desktop Technology or closely related field;

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Two years of experience providing information technology user support services including 6 credits in computer science course work or equivalent clock hours.

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Any equivalent combination of experience and training including 6 credits in computer science course work or equivalent clock hours.