JOB TITLE: INFORMATION TECHNOLOGY EXECUTIVE 1

JOB CODE: 01721

SERIES NATURE OF WORK: The Information Technology (IT) Executive job series describes work in the administration and management of IT services.

DEFINITION: This is responsible professional and administrative or supervisory/managerial work in the Office of Administration (OA).

An employee in this job is responsible for performing IT work in an IT delivery center or in the OA central office. Work generally involves serving as a consultant or technical expert for IT services; managing IT services including developing planning strategies for incorporating and integrating new or revised IT technologies; working with IT and program staff to coordinate IT services and needs; and evaluating IT services. Work may involve the supervision or management of professional IT staff. Work is assigned in the form of goals and objectives and is reviewed for results attained and overall effectiveness.

   DISTINGUISHING CHARACTERISTICS:

     •Positions appropriate to this job serve in the following capacities:

     •Business Relationship Manager role for smaller delivery center.

     •Central office information technology security functional lead roles for cyberoperations, malware, architecture, enterprise governance risk and compliance, or forensics.

     •Technology Services Office (TSO) or delivery center Solution Architect.

     •Justice Network (JNET) functional managers.

     •Integrated Enterprise System (IES) supervisory role over integration, security, basis administration, applications, business warehouse, or business operations; or independent work managing the most complex segments of the IES database systems; or directing complex and high-impact database administration projects.

     •Accessibility lead coordinator to create and implement accessibility strategies, policies, requirements, training opportunities, and events.

     •Accessibility lead procurement liaison role to create and implement accessibility strategies, policies, requirements, training opportunities, and events.

     •Supervises or manages information technology positions at pay scale group (PSG) 09.

     •Comparable work of similar scope and complexity.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

•Manages information technology services, organizations, programs, and resources.

•Develops and implements information technology policies, strategies, procedures, and programs.

•Determines information technology priorities, including evaluating information technology resources and services for effectiveness.

•Integrates information technology services and technologies across organizations.

•Serves as a liaison between business and customer organizations and information technology service providers whose purpose is to align business needs with services provided by information technology for a smaller delivery center.

•Services in a functional lead role for central office information technology security for cyber operations, malware, architecture, enterprise governance risk and compliance, or forensics.

•Serves as a TSO or delivery center Solution Architect, which involves identifying the software and hardware necessary for a long term supportable technical architecture model that includes applications, server environments, network, cloud, software licenses, and other technical considerations; creating the architecture framework for interactions across the commonwealth or a delivery center and for federal interactions, where necessary; and aligning to the federal reference model layers, including creating policy for the enterprise and delivery centers that align to the federal layers.

•Serves as a JNET functional manager, including the Communications Manager; Application Support Manager; Business Manager; or the Application Design, Development, and Testing Manager.

•Serves in an IES supervisory role over staff at PSG 09 working in integration, security, basis administration, applications, business warehouse, or business operations.

•Serves as the accessibility lead coordinator to create and implement accessibility strategies, policies, requirements, training opportunities, and events that enable commonwealth agencies to plan, design, build, test, and maintain digital content and services for citizens and employees with disabilities or limited English proficiency.

•Serves as the accessibility lead procurement liaison role to create and implement accessibility strategies, policies, requirements, training opportunities, and events that enable commonwealth agencies to request, propose, purchase, and procure digital services that are accessible to citizens and employees with disabilities or limited English proficiency.

•Performs independent work managing the most complex segments of IES database systems or directing complex and high-impact database administration projects.

•Performs the full range of supervisory duties.

•An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

•Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

•Knowledge of information technology principles and practices.

•Knowledge of the principles and practices of effective project leadership.

•Knowledge of the principles and practices of information technology service delivery.

•Knowledge of business and system process analysis methods.

•Knowledge of information technology governance framework and processes.

•Knowledge of information technology strategic planning concepts.

•Ability to read and interpret policies, processes, and technical documentation.

•Ability to communicate effectively orally.

•Ability to communicate effectively in writing.

•Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

•Six years of professional information technology experience and a bachelor’s degree;

or

•Ten years of professional information technology experience;

or

•An equivalent combination of experience and training.

SPECIAL REQUIREMENT:

•Certain positions require certifications or other special requirements that will be identified based on the position’s specific needs, such as the ITIL Foundations certification, that will be necessary upon hire or obtained within a period of time after hire, as designated by the hiring manager.