Job Code Pay Scale Group Pay Scale Type Bargaining Unit Civil Service or Non-Civil Service Last Executive Board Change Executive Board Change History
01725 14 ST A3 N 765-11 10/30/2020


JOB CODE: 01725

SERIES NATURE OF WORK: The Information Technology (IT) Executive job series describes work in the administration and management of IT services.

DEFINITION: This is responsible professional and administrative or supervisory/managerial work in the Office of Administration (OA).

An employee in this job is responsible for performing IT work in an IT delivery center or in the OA central office. Work involves managing IT services, including developing planning strategies for incorporating and integrating new or revised IT technologies; working with IT and program staff to coordinate IT services and needs; and evaluating IT services. Work involves managing professional IT staff. Work is assigned in the form of goals and objectives and is reviewed for results attained and overall effectiveness.


     Positions appropriate to this job serve in the following capacities:

     Commonwealth’s CTO

     Technology Business Office Director

     Delivery Center CIO in larger delivery center

     Supervises or manages IT positions at pay scale group (PSG 13)

     Comparable work of similar scope and complexity

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

Manages IT services, organizations, programs, and resources.

Develops and implements IT policies, strategies, procedures, and programs.

Determines IT priorities and goals and evaluates IT resources and services for effectiveness.

Integrates IT services and technologies across organizations.

Serves as a project leader for IT initiatives.

Serves as the commonwealth’s chief technology officer and manages and directs major enterprise information technology infrastructure and services, including IT systems management, data computing, network operations and support, access management, system auditing and compliance, telecommunications, software services, and shared services management.

Serves as the Technology Business Office Director and manages strategic planning and direction, IT policy, IT service management, service quality assurance, project management, IT financial management, business relationship management, and enterprise contract management.

Serves as the Chief Information Officer for a larger delivery center and is responsible for the strategic information technology planning, policy development, business relationship management, business requirements, project and portfolio management, financial management, supplier/contract management, application services, data services, customer support, technical training and support, technical research, and information management.

Performs the full range of supervisory duties.

An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

Performs related work as required.


Knowledge of information technology principles and practices.

Knowledge of the principles and practices of effective project leadership.

Knowledge of the principles and practices of IT service delivery.

Knowledge of business and system process analysis methods.

Knowledge of IT governance frameworks and processes.

Knowledge of information technology strategic planning concepts.

Knowledge of the principles and practices of employee supervision.

Ability to read and interpret policies, processes, and technical documentation.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

Ten years of professional information technology experience that includes five years in a managerial capacity and a bachelor’s degree;


Fourteen years of professional information technology experience that includes five years in a managerial capacity;


An equivalent combination of experience and training that includes five years in a managerial capacity.

SPECIAL REQUIREMENT: Certain positions require certifications or other special requirements that will be identified based on the position’s specific needs, such as the ITIL Foundations certification, and must be obtained within a period of time after hire, as designated by the hiring manager.