06/01/1989 02200

STATE LIQUOR STORE ADMINISTRATOR 1

DEFINITION: This is specialized administrative work in the state stores program of the Pennsylvania Liquor Control Board.

An employee in this class performs a variety of administrative and staff research work concerned with the operation and management of state liquor stores involving developing and recommending the installation of work standards and procedures; conducting and supervising store operational studies; and developing related recommendations. Duties also involve coordinating the training of store personnel, including new employees, and providing store
personnel with technical and procedural guidance. Work may also include advising and leading in the work of lower level administrators and clerical employees. The employee has latitude for independent action, subject to guidelines provided by established policies, methods and procedures. Work is reviewed by an administrative supervisor through conferences, written reports and an evaluation of results.

EXAMPLES OF WORK: Reviews and analyzes records, reports, procedures and business management practices pertaining to state stores operations for adherence to established policies and procedures of the Board.

Conducts studies, prepares detailed and comprehensive reports and analyses; and recommends remedial measures and operational modifications on the basis of information disclosed by observation and study.

Consults with and advises central office and field management personnel on operational problems, staffing, organization, personnel matters, and other administrative actions.

Assists and leads field management personnel in the implementation f new, revised, and current policies and procedures.

Investigates problems and recommends remedial action in specialized, sensitive, or confidential areas.

Participates in meetings to discuss and formulate administrative and operational policies, programs and procedures relating to the overall state stores program.

Participates in the administration and direction of a comprehensive training program encompassing store operations for State Stores Managers and Clerks to improve overall efficiency of operations and customer service within the state stores.

Identifies training needs and selects and develops lesson plans, training manuals and outlines, and audio-visual materials; plans and organizes training schedules.

Establishes and maintains effective working and liaison relationships with central office and field management personnel, employee representatives, industry officials, interested private organizations, and the general public to interpret and promote the state stores program.

Performs related work as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the functions and operating policies of the state liquor stores, and the objectives of the state liquor store program.

Knowledge of the content and purpose of the laws, rules, and regulations governing the operation of the state liquor stores.

Knowledge of the procedures, practices, and records normally maintained by state liquor stores.

Knowledge of the principles and practices of public administration.

Knowledge of the principles, practices, and techniques of employee training and development.

Ability to comprehend and analyze organizational and procedural problems and to make sound recommendations and conclusions for improved procedures, policies and work plans.

Ability to instruct and advise store personnel in proper work methods.

Ability to exercise judgment and discretion in applying and interpreting policies and procedures.

Ability to express ideas clearly and concisely, both orally and in writing.

Ability to establish and maintain effective working and liaison relationships with associates, agency management officials, industry and government officials and the general public, and to deal tactfully with any problems which may arise.

MINIMUM EXPERIENCE AND TRAINING: Five years of liquor store management or administrative experience. Broad administrative or management experience which has involved the review, analysis, and implementation of procedures, policies and directives in an organization of similar complexity (preferably, but not limited to, experience in retail or merchandising operation) may be substituted for preceding experience on a year-for-year basis. College education may be substituted for experience on a year-for-year basis, to a maximum of two years.