03/04/1996 02290

LCB LICENSING MANAGER

DEFINITION: This is professional managerial work directing a comprehensive program of liquor licensing evaluation, investigation, administration, or special services in support of the selective liquor licensing program administered by the Pennsylvania Liquor Control Board.

An employee in this class serves as a Division Chief of one of the four divisions which comprise the PLCB, Bureau of Licensing and directs, through subordinate supervisors, the activities of clerical, technical, and professional staff engaged in providing statewide liquor licensing review and regulatory compliance services. Work requires planning, developing, evaluating, and coordinating the activities of the multiple work units to ensure they are working toward the attainment of similar goals and objectives. Work requires the determination of program goals, objectives, and work priorities; evaluating the effectiveness of the assigned portion of the overall licensing program; and interpreting assignments, rules, regulations, policies, and procedures for central office and field personnel. Work is assigned in the form of broad program goals and objectives with the employee exercising considerable discretion in planning, scheduling, and completing the work. Work is reviewed by a professional superior through periodic conferences and reports for adherence to established program goals and objectives, program quality, and effectiveness.

EXAMPLES OF WORK: Assists the Director of Licensing in planning, organizing, and controlling the activities and operations of personnel engaged in providing statewide liquor licensing and regulatory compliance services.

Evaluates complex investigative reports and licensing applications, identifies all pertinent facts, and determines the necessary actions; directs the initiation of investigations concerning applications for licenses and the review and evaluation of the reports for compliance with statutory, regulatory, and policy requirements.

Interviews and corresponds with applicants, licensees, attorneys, industry representatives, public officials, special interest groups, and others and provides information relative to the statutory requirements of liquor licensing and other licensing matters.

Directs the preparation of resumes of licensing cases requiring Board decisions; coordinates the scheduling of Board hearings with the Office of Chief Counsel; and reviews hearing examiner's reports and hearing transcripts, and prepares opinions and orders as appropriate.

Directs the preparation of information for formal Board Hearings, Executive Board Refusals, Hearing Refusals, and Opinions on licensing matters.

Provides subordinate supervisors with administrative and technical support by reviewing and disseminating policies and procedures in order to maintain overall efficiency of the division; meets and discusses, on an ongoing basis, with supervisory staff, changes in procedures and Board/Bureau operations and as needed formulates and implements new procedures.

Directs the development and implementation of special regulatory and/or licensing programs for the director.

Monitors central and/or field office operations and addresses complex and sensitive issues related to licensing administration, investigations, and/or reviews.

Analyzes the operational activities of the division and determines the most appropriate distribution and effective use of the workforce.

Evaluates current methods and procedures and develops, recommends, and installs new and revised instructions, forms, and procedures to more effectively gather and verify field data, provide licensing reviews, or administratively process license and permit applications.

Consults with the Office of Chief Counsel regarding legal matters and precedents affecting the licensing program, as well as interpretations of
Civil Law, the Pennsylvania Liquor Code, and Title 40, Pennsylvania Code.

Compiles, reviews, and submits for approval the estimated fiscal budget for personnel, operational, and fixed asset costs/needs for the assigned division; monitors and controls all activities related thereto; and evaluates and recommends the purchase of specialized equipment related to the assigned operational function.

Examines and evaluates systems and programs related to electronic data processing and telecommunications; renews, prepares, and monitors hardware and software project requests; interacts with the Bureau of Management Information Systems in the identification, design, and implementation of automated applications; develops procedures, requirements, and instruction for system access to the Pennsylvania State Police Non-Criminal Justice Agency Record Checks; and oversees procedures to ensure collection of related fees and the correct interpretation of data collected for input into the LCB Host Criminal History Record System.

Manages and provides oversight for the ongoing operation and development of tax clearance procedures, involving considerable coordination with the Departments of Revenue and Labor and Industry.

Oversees the deposit of all licensing fees and miscellaneous fees assessed against licensees; and oversees the Licensing Quota and Local Option Status programs.

Represents the Board at formal Board hearings, Court of Common Pleas sessions, Bankruptcy Court, and Commonwealth Court proceedings, introducing evidence and providing testimony relative to the contents and authenticity of official records maintained for the Bureau of Licensing and the Board.

Plans and organizes work, assigns work, determines work flow, and review work performance; prepares and signs employee performance evaluation reports; interviews prospective employees and recommends employee selection or ranks applicants in terms of preferability for employment; receives grievances and complaints and resolves or recommends resolution thereof; receives, reviews, and approves or disapproves leave usage requests; interprets contractual and
administrative rights and obligations for employees and modifies work environment or processes to conform to changing conditions; and trains or request training and further education for subordinates.

Employees in this class may participate in the performance of their subordinates work consistent with operational or organizational requirements.

Performs other related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the prescribed procedures and requirements of Civil Law, the Pennsylvania Liquor Code, and Title 40, Pennsylvania Code.

Knowledge of Board regulations, precedents, and policies governing the selective liquor licensing program.

Knowledge of all operating levels within the Bureau of Licensing and the overall licensing process, and their related procedures and policies.

Knowledge of the Bureau of Licensing Inquiry and Licensing Image Processing Systems, and all other licensing related screens, applications, and system capabilities.

Knowledge of all licensing application types, processing requirements, and related forms.

Knowledge of contemporary investigative, auditing, and interviewing principles, methods, and techniques.

Knowledge of contemporary alcoholic beverage business and industry practices.

Knowledge of the principles and practices of public administration.

Ability to effectively supervise subordinate supervisors in the timely, effective, and competent review, processing, and investigation of liquor license and permit renewals, applications, and premises.

Ability to plan, direct, instruct and evaluate the work of subordinates.

Ability to develop, install, and evaluate liquor licensing procedures and
methods.

Ability to plan and direct a liquor licensing program.

Ability to exercise sound judgement and discretion and to become knowledgeable in applying and interpreting Liquor Control Board policies and procedures pertaining to liquor licensing.

Ability to read and interpret collective bargaining agreements applicable to the work performed by the division.

Ability to evaluate employee training needs and recommend further education and training for subordinates.

Ability to communicate effectively, orally and in writing, in English.

Ability to establish and maintain effective working relationships with subordinates, superiors, colleagues, public officials, special interest groups, business and civic leaders, and the general public.

MINIMUM EXPERIENCE AND TRAINING: Two years of experience as an Enforcement Officer 4, LCB Licensing Supervisor, or LCB Licensing Analyst Manager;

Or

Eight years of experience in conducting accounting reviews or audits, or administrative, or technical experience in a legal, licensing, or other regulatory program requiring the interpretation and application of statutes, program policies, and industry regulations, including three years of supervisory/managerial experience; and graduation from high school. A bachelor's degree in accounting, finance, economics, business administration, public administration, or a closely related field may be substituted for the non-supervisory experience on a year-for-year basis to a maximum of four years;

Or

Any equivalent combination of experience and training.