JOB TITLE: DIRECTOR, BUREAU OF TALENT MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT, PLCB

JOB CODE: 05067

DEFINITION: This is professional managerial employee training and development work in the Pennsylvania Liquor Control Board (PLCB).

The employee in this job plans, organizes, and directs, through subordinate supervisors, the PLCB’s employee training and development programs. Work involves directing all curriculum development and training delivery for wine and spirits product education, retail operations procedures and customer service, product selection and marketing, and administrative training, including the oversight of multiple field training locations. Work also includes consulting and collaborating with agency executives and other stakeholders to identify and implement employee training and development strategies that align with and support the achievement of PLCB business goals and other operational objectives. Work is performed with a high degree of independence and is reviewed for attainment of objectives and overall effectiveness of programs.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Directs and oversees agency training needs assessments, determines assessment methodologies, and reviews recommendations for resulting action.

• Works with PLCB executives and bureau directors to align agency training resources with agency goals and objectives.

• Establishes training strategies that are consistent with the PLCB’s strategic business framework.

• Manages and directs, through subordinate staff, all PLCB product education, leadership and general employee development, and retail operations policies and procedures curriculum development and delivery.

• Oversees and directs the development and implementation of formal coaching and mentoring programs for the agency.

• Develops and implements agency employee training and development policies and procedures.

• Establishes service level agreements and ensures that all third-party provided training meets service level agreements.

• Manages all agency field training sites.

• Manages and oversees budgeted training expenditures.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational and organizational requirements.

• Performs the full range of supervisory duties.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the principles and practices of employee training and development.

• Knowledge of the principles and practices of curriculum assessment and development.

• Knowledge of the theories of adult learning.

• Knowledge of the principles and practices of employee supervision.

• Ability to analyze and interpret written information.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively in writing.

• Ability to communicate effectively orally.

FULL PERFORMANCE KNOWLEDGES, SKILLS, AND ABILITIES: (NOTE: These are expected of

an employee performing the work of this job at the full performance level. These may not

be evaluated by the State Civil Service Commission or used for Civil Service examination

purposes and are not position-specific performance standards.):

• Knowledge of agency goals and business objectives.

• Knowledge of the functions of the Commonwealth’s Learning Management System.

• Knowledge of agency budget administration processes and procedures.

• Ability to plan, design, implement, and evaluate training curriculum to meet agency objectives.

• Ability to plan, organize, and assign work to subordinates.

• Ability to evaluate subordinates’ work performance.

• Ability to interpret and apply policies and procedures.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• One year as a Human Resource Analyst 5 (Employee Training);

or

• Two years as a Human Resource Analyst 4 (Employee Training);

or

• Six years of professional employee training and development experience, which included three years in a supervisory capacity, and a bachelor’s degree;

or

• An equivalent combination of experience and training, which included three years of professional supervisory employee training and development experience.