JOB TITLE: DIRECTOR, BUREAU OF EMPLOYEE ACCOMMODATION SERVICES, OA

JOB CODE: 05270

DEFINITION: This is responsible professional and administrative work directing the Bureau of Employee Accommodation Services in the Office of Administration (OA).

The employee in this job directs the development and implementation of enterprise-wide policies and procedures involving disability and religious accommodation requests and ensures compliance with applicable federal and state requirements. Work involves identifying, analyzing, and developing policy proposals and programs related to Americans with Disabilities Act (ADA) and religious accommodation processes and recommending strategies and methods to ensure effective and timely accommodation services across the Commonwealth. Work includes directing staff responsible for evaluating ADA and religious accommodation requests for employees under the Governor’s jurisdiction and collaborating with appropriate offices on matters related to disability accommodation processes. Work also includes ensuring agency accommodation processes are consistent with Commonwealth goals; coordinating reviews of agency ADA plans; and developing and monitoring productivity metrics. Supervision is exercised over professional staff. Work is performed with considerable independence and is reviewed for results attained and overall effectiveness.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Develops and implements enterprise-wide ADA and religious accommodation-related policies, such as management directives, executive orders, and manuals affecting agencies under the Governor’s jurisdiction.

• Develops accommodation program goals and objectives and recommends procedures and systems to improve accommodation practices and processes.

• Monitors and evaluates the effectiveness of program initiatives to ensure compliance with disability and religious accommodation laws and related requirements.

• Assesses the training needs of agency staff involved in accommodation processes and plans appropriate training.

• Directs the collection, analysis, and reporting of accommodation data to support compliance, process improvement, and decision-making.

• Directs compliance monitoring activities, including the review of processes, data, and reporting systems, to verify adherence to accommodation requirements and Commonwealth policy.

• Directs the reporting of ADA and religious accommodation information required by federal and state laws.

• Directs the provision of technical guidance and consultation to agency leadership and human resource staff regarding disability accommodation requirements and processes.

• Performs the full range of supervisory functions.

• The employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of laws and regulations governing disability-related rights and non-discrimination requirements.

• Knowledge of the principles and practices of disability accommodation administration.

• Knowledge of workplace barriers affecting individuals requiring Americans with Disabilities Act accommodations and how these issues affect employment and the work environment.

• Knowledge of the principles and practices of human resources management.

• Knowledge of the principles and practices of program administration.

• Knowledge of data collection methods and techniques.

• Knowledge of research principles and practices.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to analyze and interpret statistical data.

• Ability to analyze and interpret regulations, policies, and procedures.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

• Ability to establish and maintain effective working relationships.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• Six years of professional equal employment opportunity or human resources experience that includes two years of Americans with Disabilities Act (ADA) accommodation work and two years in a supervisory or administrative capacity, and a bachelor's degree;

or

• An equivalent combination of experience and training that includes two years of professional ADA accommodation work and two years of professional supervisory or administrative equal employment opportunity or human resources work.