08/01/1990 06656

EMPLOYMENT SECURITY AUDIT AND INVESTIGATION SUPERVISOR

DEFINITION: This is supervisory and technical program audit as well as fraud investigation work of job service, unemployment compensation, and employer tax operations programs and activities in the Department of Labor and Industry in order to develop and improve methods, procedures, and controls and to insure compliance with regulations.

An employee in this class travels in the performance of the responsibility for planning, coordinating, and supervising investigations into suspected cases of fraud or abuse of agency programs and activities by agency employees, clients, claimants, or employers. Work also involves supervising the planning and conducting of audits of records, methods, and procedures of field and central offices for accuracy, completeness, and validity to prevent fraud and collusion, insure conformance with laws, rules, regulations, precedent decisions, and established standards and policies, and develop and improve methods, procedures, and controls relating to employment security programs. Employees supervise staff in gathering documentation and evidence, which can require the use of surveillance equipment, to identify and resolve cases of fraud and prepare and give testimony in hearings and court proceedings, and in conducting program audits. Supervision includes planning and organizing work; assigning work; determining work priorities; reviewing work performance; evaluating employee performance and preparing and signing employee Performance Evaluation Reports; receiving and resolving grievances and complaints; interviewing and recommending employee selection; reviewing and approving leave requests; and evaluating training needs of subordinates. Employees supervise the preparation of reports on the proper disposition of fraud cases and findings and recommendations of audits conducted of office activities. Employees are responsible for determining the course and scope of investigations and use independent judgement in carrying out assignments. Investigative and auditing work requires contact with department employees, claimants, job service applicants, employers, federal officials, and police and other law enforcement agencies. Work is reviewed by the program director through review of investigative reports and reports of findings and recommendations of audits.

EXAMPLES OF WORK: Plans, coordinates, and supervises cases of fraud or abuse of the unemployment compensation, employer tax, and job service programs and activities involving employees, employers, clients, or claimants of the agency.

Participates with police and other law enforcement agencies in the investigation and resolutions of fraud cases.

Interviews witnesses and questions suspects to obtain information concerning suspected violations against the Commonwealth.

Supervises the collection, evaluation, and development of evidence and the preparation of recommendations on presentation of cases to prosecuting officials of the state.

Supervises review of complaints and analysis of facts involved to determine the course and scope of an investigation.

Supervises preparation of recommendations for changes in agency administrative operations to prevent future violations.

Supervises the examination of bank and other financial records and apparent concealed liabilities and assets to determine financial background.

Provides training of staff in the utilization of modern investigative techniques and equipment, conducting surveillance, use of photographic equipment and other methods and techniques.

Supervises the examination and evaluation of records, methods, and procedures of field and central office activities including unemployment compensation, employer tax operations, and job service programs to determine compliance with federal and state laws, rules, regulations, precedent decisions, administrative quasi-judicial panel or board decisions and policies, and best methods of operation.

Testifies before administrative quasi-judicial boards and the courts.

Prepares comprehensive reports of findings of audits and recommendations of ways to increase effectiveness of operations.

Plans, develops, and implements programs, methods, and procedures relating to specialized employment security services.

Maintains effective relations with employers, claimants, local law enforcement and public officials to obtain data to identify problems in employment security programs.

Plans and organizes work, assigns work, determines work priority, and reviews work performance of staff.

Receives grievances and complaints, conducts initial investigation into causes and conditions, discusses with employee, and resolves or recommends solutions to grievances and complaints.

Prepares and signs performance evaluation reports, objectives, and standards for subordinates.

Provides training to subordinate staff on investigative and auditing functions and techniques.

Travels regularly to conduct the official responsibilities of the job.

Performs related duties as required.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES: Knowledge of the principals, methods, and techniques of fraud investigation and law enforcement.

Knowledge of the basic rules of evidence.

Knowledge of the appropriate statues, court decisions, interpretations and administrative procedures and rulings pertaining to Pennsylvania unemployment compensation, employer tax operations, and job service programs.

Knowledge of principals and techniques of administrative review in examining and evaluating programs in the Department of Labor and Industry.

Knowledge of the functions and objectives of Pennsylvania job service, unemployment compensation and employer tax operations programs.

Skill in the use of electronic, photographic, and optical equipment used in investigations and surveillance activities.

Ability to conduct surveillance under varying climatic conditions.

Ability to read and understand basic ledgers, journals, and financial statements, including those produced electronically.

Ability to interpret and apply the taxing and benefit payment provisions of the Pennsylvania unemployment compensation law.

Ability to follow a basic audit trail through the use of an employer's books and records, including basic computerized accounting systems.

Ability to analyze operations and polices and to prepare effective recommendations for improvement.

Ability to deal diplomatically with clients, claimants, employers, and the public.

Ability to prepare comprehensive reports of investigations and audits.

Ability to testify at hearings and in court.

Ability to learn to plan, organize, and assign work to subordinates.

Ability to learn to evaluate employee performance and prepare employee Performance Evaluation Reports.

Ability to read and learn to interpret collective bargaining contracts applicable to the work performed by the unit.

Ability to understand and follow complex oral and written instructions, laws, and regulations.

MINIMUM EXPERIENCE AND TRAINING: Two years of experience as an Employment Security Investigation Specialist;

                                                                                                                                                      or

Three years of experience in the administrative review and evaluation of Pennsylvania unemployment compensation, employer tax operations, and job service programs, including or supplemented by one year of investigative public contact experience in developing and presenting evidence.