JOB TITLE: VOLUNTEER RESOURCES COORDINATOR

JOB CODE: 48930

DEFINITION: This is administrative work in the coordination of a volunteer resources program.

An employee in this job directs and coordinates a program of volunteer services and resources for a state agency or facility. Work involves assessing the need and promoting the use of volunteers; seeking and recruiting volunteers and donations; coordinating activities, services, and events involving volunteers; coordinating the receipt and use of donations; and acting as a liaison to outside service and community organizations. Important to this work is developing the community’s understanding of the volunteer resource needs of the agency or facility and to create an atmosphere conducive to increasing cooperation between the community and the agency or facility. Supervision may be exercised over clerical staff and volunteers. Work is assigned in broad outline by an administrative supervisor and is reviewed for attainment of objectives.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.):

• Directs and coordinates a program of volunteer services in a state agency or facility, such as a state hospital or veterans home.

• Assesses the volunteer needs of the agency or facility through the review of program effectiveness, discussion with program managers, direct observation, and other methods.

• Identifies and develops ways to utilize volunteers to improve the effectiveness of agency or facility programs and services.

• Promotes the need for volunteers and associated resources, such as monetary donations and donations of services, equipment, and supplies.

• Works with community leaders in relating the needs of the agency or facility to identify available or potential resources within the community.

• Interviews, recruits, selects, and evaluates the performance of volunteers.

• Plans and coordinates the orientation, training, and placement of volunteers.

• Establishes and maintains working relationships with community leaders and local volunteer organizations.

• Coordinates local news media coverage of significant volunteer activities with the agency’s Communications Office.

• Accepts, allocates, tracks, and monitors the use of donations.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the principles and practices used to coordinate or direct the activities of volunteers.

• Knowledge of the methods used in the recruitment or selection of volunteers.

• Knowledge of the general principles and practices of public relations or marketing.

• Knowledge of individual and group behavior.

• Ability to analyze and interpret policies, procedures, and regulations.

• Ability to analyze and interpret written information and numerical data.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities):

• One year of experience directing or coordinating the activities of volunteers, and a bachelor’s degree in business administration, marketing, public relations, social work, or a related field;

or

• An equivalent combination of experience and training.