JOB TITLE: FACILITY SERVICES MANAGER 2

JOB CODE: 80265

SERIES NATURE OF WORK: The Facility Services series describes work in the management of facilities and the employees and contractors that provide essential facility services for occupants in a commonwealth facility or group of facilities.

DEFINITION: This is managerial and administrative work directing and coordinating a facility services program for occupants in a commonwealth facility or group of facilities.

An employee in this job directs a facility services program and addresses facility-related matters for the occupants. Work involves responding to, assessing, and resolving occupant inquiries on routine, non-routine, and emergency maintenance, custodial, and security issues; planning and coordinating space reorganizations by reviewing occupant requirements, use of space, and facility capabilities; coordinating, communicating, and implementing facility safety programs and protocols; and monitoring facility operations through reports, visual inspections, and building automation systems. Work includes serving as the occupant liaison on construction and renovation projects; researching and providing budget estimates on repair, renovation, or construction projects; and managing the contracting process for maintenance contracts that are locally administered. Work is performed independently and reviewed through reports, discussions, and inspections by a higher-level manager.

   DISTINGUISHING CHARACTERISTICS:

• Work may involve supervising a Facility Services Manager 1 or other employees at Pay Scale Group 6 who are engaged in facility services work.

• Work is differentiated from the lower-level job by serving as the point of contact on all facility services and related matters for the occupants which includes responding to and resolving routine, non-routine, and emergency facility issues; coordinating and implementing facility-services, construction, and renovation projects; and coordinating and implementing the facility safety programs.

• Work may also be differentiated from the lower level job by serving as the point of contact on all facilities-related matters in some but not all services for a complex facility. A complex facility has over 150,000 square feet of building space and experiences regularly changing occupant needs, public-facing events, and high-profile tenants such as the Farm Show Complex or Capitol Building facilities.

EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every position classified to this job may not perform all examples of work listed. Conversely, this is not an all-inclusive list of work examples.)

• Directs facility services functions, including general maintenance, custodial, security, groundskeeping, and other related work.

• Organizes and implements preventative and routine maintenance schedules through subordinate supervisors, employees, and contractors.

• Monitors facility services and operations through reports, visual inspections, and building automation systems to sustain occupant comfort, energy efficiencies, material testing requirements, and safety standards.

• Responds to and identifies mitigation plans for all issues in routine, non-routine, and emergency situations and engages and coordinates necessary resources that may include centralized skilled trades functions or outside contractors to resolve.

• Plans and implements occupant space reorganizations by reviewing and analyzing occupant requirements and use of space; researching facility capabilities; and contacting trade, engineering, or design subject matter experts as needed.

• Serves as the point of contact on all facilities-related matters in some but not all services for a complex facility, which may include custodial, routine maintenance, groundskeeping, parking, security, food, or child-care services.

• Coordinates and schedules the necessary materials and employee and contractor resources to execute work orders while minimizing disruption to occupant operations.

• Coordinates, communicates, and implements a facility safety program and protocols to include fire and security protection services, and emergency evacuation and relocation plans.

• Maintains facilities, systems, equipment, and job sites according to applicable codes, regulations, and permitting requirements.

• Manages the contracting process by developing statements of work, monitoring performance, and inspecting completed work; and by recommending payment, terminations, and other actions for contracts that are locally administered.

• Serves as the liaison to occupant representatives regarding facility services, construction, and renovation projects.

• Participates in project planning for large initiatives, such as capital projects, by developing the scope of work, attending meetings, and providing input on existing facilities and equipment.

• Advises higher-level managers on feasibility of proposed projects and equipment purchases.

• Identifies, coordinates, and implements employee skill, equipment, safety, and technical training.

• Performs the full range of supervisory duties.

• An employee in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.

• Operates motor vehicles.

• Performs related work as required.

ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:

• Knowledge of the methods, materials, and practices necessary to perform routine maintenance and custodial work in commercial or industrial facilities.

• Knowledge of regulations, building codes, and the safety and hazard precautions necessary to perform routine maintenance and custodial work in commercial or industrial facilities.

• Knowledge of the care and use of tools and equipment used to perform routine maintenance and custodial work in commercial or industrial facilities.

• Knowledge of the principles and practices of employee supervision.

• Knowledge of the use and functionality of Microsoft Office Suite software.

• Ability to plan, organize, and prioritize work in accordance with labor contracts, departmental policies and procedures, and competing priorities to include emergency situations.

• Ability to plan and coordinate facility-related maintenance and improvement projects.

• Ability to read and interpret blueprints, schematics, and other engineering drawings.

• Ability to interpret and apply contract terms to work performed by maintenance contractors.

• Ability to determine the required permitting and licensing for maintenance and construction jobs.

• Ability to establish and maintain effective working relationships.

• Ability to communicate effectively orally.

• Ability to communicate effectively in writing.

MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and Abilities)

• One year as a Facility Services Manager 1 (commonwealth title);

or

• Five years of routine maintenance work experience which includes three years of supervisory experience overseeing trades or building maintenance employees in a commercial or industrial facility;

or

• An associate’s degree in commercial property management, commercial real estate, industrial technology, electrical engineering, mechanical engineering, heating ventilation and air conditioning (HVAC), electrical technology, electronics, building automation, construction, or related fields; and three years of supervisory experience overseeing trades or building maintenance employees in a commercial or industrial facility;

or

• An equivalent combination of experience and training which includes three years of supervisory experience overseeing trades or building maintenance employees in a commercial or industrial facility.

SPECIAL REQUIREMENT:

• Certain positions require possession of an active motor vehicle license.