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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00014055 |
Description Activated On: 3/18/2025 10:51:50 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Provide operational, technical and financial support for registered and non-registered users of the Pennsylvania Access To Criminal History (PATCH) system. These duties are performed to ensure that PATCH is available to our customers for processing criminal background checks. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. 60% Accessing and using Microsoft Dynamics to assist customers with account reconciliations of their registered PATCH accounts. Resolve all issues and/or concerns involving PATCH account billing including; resolving billing discrepancies by issuing appropriate credit, apply checks, access and run account reports, update account information in both PATCH and Dynamics, place accounts on hold for non-payments, reconcile account with billing issues and conduct collection calls to delinquent registered accounts. Accessing Payeezy to apply credit card payments and issue credits as needed for non-registered users. Provides customer service via The PATCH Help Line. Manages the application process of organizations wishing to become registered users of PATCH. 20% Answer and return phone and e-mail inquiries into PATCH accounts. Retrieve PATCH mail from a PO Box on a daily basis. Prepare four monthly billing cycles. Prepare checks for deposit with the Comptroller using SAP. Run maintenance reports both weekly and monthly. Responsible for updating and maintaining the PATCH returned check ledger. 10% Respond to audit inquiries. Entering and verifying SP4-164 Forms. 5% Maintain a Notary Commission Certification and serve as a notary fo the Bureau of Records and Identification. 5%Perform other duties as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Resolve any PATCH account billing issues or discrepancies. Issue the appropriate credit to aggrieved accounts. Place accounts on hold for non-payments. Make collection calls to delinquent accounts. Determine when an account in collections should be turned over to the Attorney Generals office. Manage the administration of adding new registered users to PATCH. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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