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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00023278 |
Description Activated On: 3/3/2026 4:13:01 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Responsible for providing accurate and timely responses to inquiries from the legislature, the legal community and the general public regarding driver licensing issues. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. . Possess a thorough knowledge of the PA Vehicle Code, Crimes Code, Bureau policies and procedures, DL&C system, personal computer and applicable software. . Review and research driving records in order to provide customers with accurate information. . Review ECS and microfilm copies of source documents for review in order to provide customer with accurate information. . Approve/deny delay of suspension requests and prepare appropriate correspondence. . Retrieve and complete form letters from system. . Compose and type customized letters. . Proofread completed letters to ensure accuracy of information and letter format. . Possess clear communication skills, to include an adequate knowledge of the English language, verbal and written. . Communicate via the telephone with the public, legal community and legislative offices in a professional and courteous manner. . Responsible for the researching, processing and customer communication of all notepads that are applicable to the responsibilities related to your processing unit within established guidelines and timeframes (Notepad/72 hrs. and Priority notepad/24 hrs.) . Comply with the Driver and Vehicle Services Customer Service Policy. . Performs related work as required. • Responsible for completing all mandatory Office of Administration and Driver and Vehicle Services online and in-person training courses within required time frame or deadline. You must maintain an accuracy rate of 98% (2% maximum error rate). Work Leaders or Supervisors will provide feedback to staff regarding correct processing procedures and train new employees to meet quality standards, as well as compiling and maintaining reporting systems pertaining to processing and error rates. WORKFORCE AND SUCCESSION PLANNING . Take an active role in succession planning by completing a Career Development Plan in collaboration with the supervisor. In conjunction with the supervisor, participate in knowledge management/transfer by identifying key aspects of the job and sharing explicit and tacit program/technical knowledge with other employees. SAFETY 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Research and review records to determine whether the record needs correction. If the record needs corrected, prepare authorization and submit to appropriate area for processing. Compose custom letter to answer customer's concerns regarding driver license issues. Review and provide response, via telephone or written correspondence to all dated requests received for the signature of the Director or above. Comply with Driver and Vehicle Services Customer Service Policy. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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