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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00023556 |
Description Activated On: 4/3/2026 9:01:10 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The Chief Information Officer (CIO), as a direct report to the Deputy Executive Director of Administration, is responsible for providing strategic leadership and oversight of all information technology initiatives, systems, and operations at PSERS. This position maintains direct oversight of the Bureau of Information Technology (BIT), the Business Architecture Center (BAC), the Deputy CIO for Pension Administration, and the IT Technical Policy Advisor. In this capacity, the CIO will collaborate closely with the executive team, senior business leaders, external partners and stakeholders to ensure PSERS remains innovative, responsive, secure, and strategic in its information technology solutions. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. • Lead, mentor, and develop a high-performing IT team, fostering a culture of innovation, collaboration, and continuous improvement. • Maintain a significant knowledge base of both existing and emerging technologies, with a focus on those that are most relevant to a public pension. • Develop and implement a comprehensive information technology strategy that aligns with PSERS’ mission, goals, and regulatory requirements and leverages best practices in ITSM, SDLC (including Agile approaches). • Develop IT objectives, performance measures, methodologies, procedures, and customer service levels designed to enhance business results and ensure alignment with Commonwealth and PSERS directives, policies, statutes, and regulations. • Develop and ensure compliance with replicable procedures to implement, operate, and maintain IT systems that maximize end-to-end availability and operability that efficiently support agency operations, and provide opportunities for scalable innovation. • Identify and support modernization efforts that reduce technical debt and transition legacy systems to modern, control-rich architected solutions. • Identify and support digital transformation initiatives that improve customer experience, enhance transparency, and streamline operations. • Garner support for and implement key policies relating to the security and effectiveness of information technology initiatives. • Collaborate with stakeholders to shape PSERS’ long-term IT investment to deliver business value while aligning with agency Strategic Priorities. Demonstrate the value of IT investments through well-developed success metrics supported with data. • Recommend the allocation and assignment of budgetary resources to improve operational effectiveness through the implementation and application of IT solutions. • Recommend changes to agency IT staffing levels and organizational structure. • Prepare the IT budget, ensuring cost-effective allocation of resources, coordination with the Information Security Office, and alignment with organizational priorities. • Serve as an active liaison to the Office of Administration, Office of Information Technology (OA-OIT), creating clear sightlines to all significant Commonwealth enterprise IT initiatives. • Provide recommendations supported by business cases on when PSERS should align with Commonwealth initiatives or continue or develop PSERS’ specific alternatives. • Champion and support coordination and adherence to established the established project governance framework. • Oversee all aspects of project, change, and release and project management specific to PSERS-managed applications and solutions, and key, Tier 1 third-party systems. • Collaborate with the Information Security Office to ensure that strong cybersecurity protocols are implemented, maintained, and updated to safeguard sensitive data. • Collaborate with the Chief Risk Officer (CRO), Chief Information Security Officer (CISO), Chief Compliance Officer (CCO), and Chief Privacy Officer (CPO) to develop and maintain an enterprise IT risk management framework that prioritizes risks, assigns ownership, and ensures timely mitigation aligned with organizational strategy and compliance requirements. • Oversee continuous monitoring, reporting, and escalation of IT risks to executive leadership (including CRO, CISO, CCO, and CPO), ensuring transparency, accountability, and risk-informed decision making. • Administer all aspects of enterprise information technology contracts (e.g., network infrastructure, servers, compute devices). • Build and maintain relationships with external IT vendors and consultants and execute significant, strong contract administration focused on compliance with scope and terms and achievement of service level agreements. • Participate in the development and negotiation of IT-related agreements, including providing counsel and recommendations regarding standard terms and conditions. • Where appropriate and approved, drive the adoption of new technologies that enhance PSERS’ operational capabilities and add business value (e.g., AI, machine learning, business intelligence tools). • Provide strategic leadership of continuity activities related to information technology through coordination with business leadership. • Perform other related duties, as required. This position is identified as essential level 1. As such, the incumbent may be required to report to or remain at work when there is a declaration of an office closing, emergency or disaster. This position has a high level of decision-making responsibility for the agency and/or the incumbent's assigned area and may be involved in discussions during an office closing, emergency or disaster to determine whether any critical business functions must continue at the time of the declaration. Therefore, this position must be available or reachable by telephone twenty-four hours a day, seven days a week. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The CIO works with a considerable amount of independent judgement and decision-making with input from all stakeholders, including the Executive Director, Deputy Executive Director of Administration, and Office of Chief Counsel. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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