Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00025533	Description Activated On: 8/5/2026 8:55:57 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position is responsible and accountable for supervision of a unit of Clerical Assistant 2s in the County Assistance Office under the supervision of an Administrative Officer 1.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Plans and assigns work by distributing assignments to clerical staff.
Explains methods and procedures to clerical staff and demonstrates the operation of office and mailing equipment.
Explains policies and procedures to clerical staff and interprets and conveys the local implementation of DHS policy.
Reviews documents processed by clerical staff for completeness, accuracy and timeliness.
Provides guidance and leadership regarding the processes, procedures and techniques of assisting customers.
Conducts individual conferences and regular unit meetings on a regular basis.
Completes Mid-Point Progress Reviews and Annual Employee Performance Reviews (EPRs).
Monitors time and attendance records and approves or disapproves leave based on operational needs, leave balances, etc.
Demonstrates the operations of office equipment, provides training for new processes and reviews the operation of the County Disbursement Fund.
Prepares various reports, troubleshoots problems with the Electronic Benefits Transfer System, maintains and monitors telecommunications, assists in moving and troubleshooting computer equipment.
Interviews and recommends applicants for vacant clerical positions.
Participates in the performance of their subordinates’ work consistent with operational or organizational requirements.
Performs other related duties as assigned.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Provides technical guidance and direction to clerical staff regarding DHS policies and determines workload assignments without supervisory review. Develops and implements new processes with regard to impact on other departments.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Establishes and maintains effective working relationships.
2.	Communicates effectively both orally and in writing.
3.	Operates various types of office equipment.
4.	Uses various computer applications.
5.	Learns and applies current policies, procedures, and regulations.
6.	Conducts interviews and obtains information.
7.	Assembles, analyzes, and evaluates information.
8.	Performs mathematical calculations.
9.	Attends training, workshops, and meetings.
10.	Travels as needed.