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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00030538 |
Description Activated On: 3/16/2026 11:25:19 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Provides clerical support within the park by ensuring the Ohiopyle Visitor Center, campground contact station, and/or launch area booth operate in a smooth & efficient manner. Provides customer support to park visitors through in person interaction, telephone, or email. Records, organizes, and files data. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. While manning one of the parks public contact stations or Ohiopyle Visitor Center, serves as a receptionist by greeting, screening, and directing visitors; answering and transferring telephone calls; recording messages; and providing routine information about the park and local attractions. Processes fees, issues permits, checks in and registers campers, and maintains brochure rack. Performs various other office related duties and incidental custodial tasks at Visitor Center and/or contact stations. Utilizes a variety of software applications on park computers, including, but not limited to, Outlook, Word, Excel, Access, Internet Explorer, Park Reservation System and point of sale software. Daily reconciles cash drawer in accordance with Bureau cash management policy. Copies, scans, sorts, files and retrieves documents or materials. Coordinates the tracking and dissemination of events and activities occurring within Ohiopyle State Park by maintaining and updating the park Outlook calendar on a regular basis. Operates a multi-line telephone system, base radio console, desktop computer, calculator, and other simple office machines, as well as a number of simple custodial maintenance equipment items. May help facilitate serving as an emergency contact by operating a base radio station and an intercom system to provide information to personnel in the field. Relay messages and receive emergency calls and dispatches to correct personnel within the park or 911. Duties specific to assigned work locations: Park office and visitor’s center: Provide general customer service at the front desk and lobby by interacting with visitors. Answer the phone and emails, prepare reports, process fees, process campground reservations, provide directions and recommendations. Maintain and inventory brochure racks, information displays, and organize/clean workplace. Provide administrative support to other office staff. Lower Youghiogheny White Water Boating Operations: Sell and process launch and shuttle fees. Record, organize, file boater data. Facilitate safe and orderly movement of visitors preparing to launch including directing pedestrian traffic to staging areas, explaining the natural hazards, providing boating education, ensuring visitors have proper equipment, launch permits and shuttle bracelets. Informs visitors of the rules and regulations of the park. Campground Contact Station: Provide general customer service to campground visitors. Utilize the Aspira reservation system to make, modify, and verify reservations. Process fees, run reports, prepare keys and tags. Coordinate work with campground host, handle concerns and complaints, inform visitors of rules and regulations. Communicate hazards, violations, and maintenance items to appropriate personnel. Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Customer service-oriented thinking and the ability to provide information about Ohiopyle and surrounding areas. Contact appropriate personnel in an emergency. Report major issues to park manager or designee. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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