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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00034929 |
Description Activated On: 12/15/2025 9:28:38 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position in UC Operations involves a wide variety of clerical support functions. Duties involve the responsibility for different aspects of the work process and may involve providing training and guidance to other employees. The individual works with independence within the standard operating procedures; however, detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. The primary functions of this position include, but are not limited to: Receive, sort, and distribute incoming and outgoing documents, emails, faxes, and/or mail for various areas. This includes the opening, sorting, and stamping of daily mail. Determine timeliness and process late mail and correspondence according to established procedures. This also includes being able to complete the mail runs as necessary when assigned. Timely delivery of mail, such as appeals, fraud reports, deceased claimant documents and bankruptcies, to other units for further processing. Open and verify checks and copy checks to ensure accuracy for the daily deposit. Sort checks receive with fraud correspondence for proper distribution. Prepare, scan, upload, and associating of various document into the BenMod system daily for further processing. Perform clerical duties accurately and timely, with minimal supervision. File and purge files as needed. Submit daily reports for incoming mail and faxes. Submit daily production reports. Demonstrate care and attention to detail when completing clerical duties. Communicate courteously and effectively verbally and in writing with co-workers and supervisors to expedite timely and accurate completion of assigned work. Operate office machines such as computer, printer, photocopier, scanner, calculator/adding machine, and fax machine. Serves as backup to other co-workers on priority work. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 which requires you to pass an enhanced background check prior to beginning employment and a reinvestigation within five years of the previous background investigation with continued employment. As an employee of a state agency who works with FTI, you are responsible for protecting this critical information. Perform other related duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Seek instructions and advice when required. Submit to periodic review of work by immediate supervisor. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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